Small Business Relationship Banker

U.S. Bank•Lancaster, CA

2d•$35 - $43

About The Position

The Small Business Relationship Banker serves as the primary Small Business Banking partner for assigned branches and client relationships, typically supporting two to three branch locations. The role provides comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million and demonstrates customer service in accordance with U.S. Bank Core Values. The banker builds and deepens client relationships through proactive outreach, structured discovery, consultative selling, and follow-through. They interpret financial information, cash-flow dynamics, client goals, operating cycles, and risk indicators to recommend practical solutions. The role includes outside prospecting and sales activities to grow revenue and meet assigned financial targets and growth goals. Solutions may include business deposits, lending and credit, treasury management, payment solutions, business credit cards, digital tools, cash-flow tools, and other appropriate small-business products and services. The position develops internal and external relationships and coordinates with branch teams, centers of influence, clients, and other business-line partners. The banker maintains relationship ownership through handoffs, decisions, follow-up, activation, usage, and delivery of client value. Through regular engagement with assigned branches, the banker shares referral outcomes, successful sales and service practices, and insights about newly established relationships. The role balances acquisition, relationship deepening, and service while maintaining CRM discipline and responsible banking practices.

Requirements

Bachelor’s degree in business, accounting, or finance, or equivalent experience and job-related experience.
Three or more years of customer service, consultative sales, networking, prospecting, and/or small-business banking experience.
National Mortgage Licensing Service registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z.
Ongoing compliance with applicable legal and regulatory registration requirements, including maintaining a satisfactory criminal and credit record.

Nice To Haves

Experience or capability providing comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million.
Strong written and verbal communication skills and the ability to convey business recommendations effectively.
Understanding of banking operations, product knowledge, sales, new business development, customer service and relationship management, community relations, pipeline management, and responsible banking practices.

Responsibilities

Serve as the primary Small Business Banking partner for assigned branches and relationships, typically supporting two to three branch locations.
Provide comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million.
Build and deepen client relationships through proactive outreach, structured discovery, consultative selling, and disciplined follow-through.
Translate financial information, cash-flow dynamics, client goals, operating-cycle considerations, and risk indicators into practical guidance and solution recommendations.
Conduct outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals.
Identify stated and unstated client priorities and align products and services with growth, efficiency, and risk objectives.
Explain the value and trade-offs of recommendations and clarify next steps.
Develop internal and external relationships and collaborate with branch partners, centers of influence, clients, and other business-line partners.
Maintain relationship ownership and coordination through handoff, decision, follow-up, activation, usage, and demonstrated client value.
Engage regularly with assigned branches and share referral outcomes, effective sales and service practices, and insights on newly established small-business relationships.
Balance client acquisition, relationship deepening, and service while maintaining CRM discipline and responsible banking practices.
Demonstrate customer service in accordance with U.S. Bank Core Values.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs, subject to applicable terms and eligibility.
Equity stock purchase and 401(k) contribution and pension, subject to eligibility requirements.