Small Business Relationship Banker

U.S. Bank•Lancaster, CA

22h

About The Position

At U.S. Bank, this role serves as the primary Small Business Banking partner for assigned branches and relationships, providing comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million. The banker typically supports two to three branch locations and acts as a dedicated resource for branch teams addressing complex small-business client needs and opportunities. The role builds and deepens client relationships through proactive outreach, structured discovery, consultative selling, and disciplined follow-through. It interprets financial information, cash-flow dynamics, client goals, operating-cycle considerations, and risk indicators to provide practical guidance and solution recommendations. The banker conducts outside prospecting and sales activities to grow revenue and meet assigned financial targets and growth goals. Solutions may include business deposits, lending and credit, treasury management, payment solutions, business credit cards, digital tools, cash-flow tools, and other appropriate small-business solutions. The banker develops internal and external relationships and collaborates with branch partners, centers of influence, clients, and other business-line partners. The role coordinates relationships through handoff, decision, follow-up, activation, usage, and demonstrated client value; shares referral outcomes and effective sales and service practices with assigned branches; and balances acquisition, relationship deepening, and service while maintaining strong CRM discipline and responsible banking practices.

Requirements

Bachelor’s degree in business, accounting, finance, or equivalent experience and job-related experience.
Three or more years of customer service, consultative sales, networking, prospecting, and/or small-business banking experience.
National Mortgage Licensing Service registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z, with ongoing compliance with legal and regulatory registration requirements.
Maintain a satisfactory criminal and credit record.

Nice To Haves

Demonstrated excellence in customer service in accordance with U.S. Bank Core Values and experience providing comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million.
Strong written and verbal communication skills and the ability to convey business recommendations effectively.
Understanding of banking operations, product knowledge, sales, new business development, customer service and relationship management, community relations, pipeline management, and responsible banking practices.

Responsibilities

Demonstrate excellent customer service in accordance with U.S. Bank Core Values.
Serve as the primary Small Business Banking partner for assigned branches and relationships, typically supporting two to three branch locations.
Provide comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million.
Build and deepen client relationships through proactive outreach, structured discovery, consultative selling, and disciplined follow-through.
Translate financial information, cash-flow dynamics, client goals, operating-cycle considerations, and risk indicators into practical guidance and solution recommendations.
Conduct outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals.
Identify stated and unstated client priorities, align products and services with client objectives, and clearly explain value, trade-offs, and next steps.
Recommend appropriate small-business solutions, which may include deposit, lending and credit, treasury management, payment, business credit card, digital, and cash-flow products and tools.
Develop internal and external relationships and collaborate with branch partners, centers of influence, clients, and other business-line partners.
Maintain relationship ownership and coordinate handoffs, decisions, follow-up, activation, usage, and delivery of demonstrated client value.
Share referral outcomes, successful sales and service practices, and insights about newly established small-business relationships with assigned branches.
Balance client acquisition, relationship deepening, and service while maintaining strong CRM discipline and responsible banking practices.

Benefits

Healthcare, including medical, dental, and vision coverage.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and an employer-funded retirement plan.
Paid vacation of two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentives based on employee production under the applicable incentive plan.
Incentive and recognition programs.
Equity stock purchase.
Pension.