Small Business Relationship Banker 1-2 - Chicago West, IL area

U.S. Bank•Homewood, IL

8d•Onsite

About The Position

The Small Business Relationship Banker serves as the primary Small Business Banking partner for assigned branches and relationships, typically supporting two to three branch locations. The role provides comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million, while demonstrating customer service consistent with U.S. Bank Core Values. The banker builds and deepens client relationships through proactive outreach, structured discovery, consultative selling, and follow-through. They interpret financial information, cash-flow dynamics, business goals, operating cycles, and risk indicators to provide practical guidance and recommend appropriate solutions. This position includes outside prospecting and sales activity to grow revenue and achieve assigned financial targets and growth goals. Solutions may include business deposits, lending and credit, treasury management, payment solutions, business credit cards, digital tools, and cash-flow tools. The role develops internal and external relationships and coordinates with branch partners, centers of influence, clients, and other business-line partners. It maintains relationship ownership through handoffs, decisions, follow-up, activation, usage, and demonstrated client value. The banker also shares referral outcomes, sales and service practices, and insights about new small-business relationships with assigned branches. The role balances acquisition, relationship deepening, and service while maintaining CRM discipline and responsible banking practices. The position requires working from a U.S. Bank location five days per week and driving 2–10 or more hours per week. The role has multiple levels; the hired level will align with the candidate’s experience.

Requirements

Bachelor’s degree in business, accounting, finance, or equivalent experience and job-related experience.
At least three years of experience in customer service, consultative sales, networking, prospecting, and/or small-business banking.
Ability to work from a U.S. Bank location five days per week.
Ability to drive 2–10 or more hours per week.

Nice To Haves

Bilingual Spanish/English.
Strong written and verbal communication skills and ability to convey business recommendations effectively.
Understanding of banking operations, product knowledge, sales, new business development, customer service and relationship management, community relations, pipeline management, and responsible banking practices.
Experience demonstrating excellent customer service in accordance with U.S. Bank Core Values and providing comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million.

Responsibilities

Serve as the primary Small Business Banking partner for assigned branches and client relationships, typically supporting two to three branch locations.
Provide comprehensive financial solutions to small businesses with annual revenues between $500,000 and $2.5 million.
Build and deepen client relationships through proactive outreach, structured discovery, consultative selling, and disciplined follow-through.
Translate financial information, cash-flow dynamics, client goals, operating-cycle considerations, and risk indicators into practical guidance and solution recommendations.
Conduct outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals.
Identify client priorities and align products and services with business growth, efficiency, and risk objectives; explain value, trade-offs, and next steps.
Recommend appropriate small-business solutions, including business deposits, lending and credit, treasury management, payment solutions, business credit cards, digital tools, and cash-flow tools.
Develop and coordinate internal and external relationships with branch partners, centers of influence, clients, and other business-line partners.
Maintain relationship ownership and coordination through handoff, decision, follow-up, activation, usage, and demonstrated client value.
Engage regularly with assigned branches and share referral outcomes, successful sales and service practices, and insights on newly established small-business relationships.
Balance client acquisition, relationship deepening, and service while maintaining CRM discipline and responsible banking practices.

Benefits

Healthcare coverage, including medical, dental, and vision insurance.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase plan.
Pension, subject to eligibility requirements.