Relationship Banker Jobs

About The Position

Requirements

• Generally, 0-2 years of experience

Responsibilities

• Proactively seek opportunities for personal and professional development
• Be growth minded
• Enthusiastically support bank initiatives
• Develop and maintain a supportive relationship with branch and interdepartmental teammates
• Deliver unmatched service by consistently executing the MCB PROMISE
• Handle customer transactions efficiently, with minimal errors and in accordance with the bank’s policies and procedures
• Answer the telephone using MCB protocol
• Warmly transfer calls when necessary
• Develop a strong working knowledge of all bank products
• Consistently identify customer needs and present solutions
• Open new accounts for customers according to required policy with minimal errors
• Enter account information into Navigator/BPM system
• Open mail and log transactions
• Balance money orders
• Open safe deposit vault and close at the end of the day
• Check the after-hours voice mail and handle the calls or transfer them to correct person
• Make changes to accounts as requested by the customer
• Audit signature cards, debit cards and change forms from other RBs
• Scan and file documents
• Order checks and debit cards
• Handle customer issues such as stop payments, debit card problems, account questions, and disputes
• Set up, unlock, reset online banking, bill pay, mobile banking, reset VRU telephone banking passwords, print statements, set up automatic monthly transfers between accounts
• Handle required minimum distributions for IRA account holders
• Check report for any CD’s past maturity not on auto renew that need renewing
• Maintenance of existing accounts: Change of address, phone number, adding or deleting a signer, closing accounts, closing debit cards and re-issue new card, stop payments, debit card fraud and account fraud
• Assist with Teller duties when needed
• Complete assigned training by the required deadline
• Other duties as assigned