Relationship Banker

LCNB National Bank • Morrow, OH

18d • $17 - $19 • Onsite

About The Position

The Relationship Banker provides superior, high-quality service to customers. The role assists customers by accurately and efficiently processing transactions such as deposits, withdrawals, and payments; resolving complaints or account discrepancies; and answering questions. The position supports the daily operations of the branch and promotes the bank’s products and services.

The role is based at the Roachester Branch, in Branch Operations, and reports to the Branch Officer. The position is hourly and non-exempt. Bank operating hours are Monday through Friday, 8:15 a.m. to 5:15 p.m.

Requirements

• High school diploma or GED equivalent.
• Professionalism.
• Strong basic computer skills.
• Strong written and verbal communication skills.
• Cash-handling skills.
• Accuracy and attention to detail.
• Customer-focused approach.
• Ability to work as a team player.
• Ability to think, reason, and communicate clearly.
• Ability to observe and identify details at close range.
• Ability to remain in a stationary position 50% of the time.
• Ability to occasionally move or traverse to access files and equipment.
• Ability to operate a computer and office productivity machinery, including a phone, calculator, copy machine, scanner, and computer printer.
• Ability to occasionally move coin bags weighing up to 50 pounds.
• Ability to occasionally travel within a 30-mile radius.
• Ability to perform the essential functions of the position with or without reasonable accommodations.

Nice To Haves

• Customer service experience.
• Cash-handling experience.

Responsibilities

• Maintain and balance a cash drawer.
• Ensure compliance with internal controls and established policies and procedures.
• Promote and advise customers on the bank’s products and services.
• Keep customers’ personal information confidential.
• Identify referral opportunities and make relevant referrals.
• Communicate with other team members and areas of the bank.
• Assist with the daily operations of the branch.
• Accurately and efficiently process deposits, withdrawals, and payments; resolve complaints or account discrepancies; and answer customer questions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED