Relationship Banker II - San Mateo, CA

U.S. Bank•San Mateo, CA

5d•Onsite

About The Position

Relationship Bankers build customer relationships through in-person, appointment-based, and virtual interactions, adapting a digital-first mindset to provide tailored banking counsel. They establish trust by assessing and addressing banking needs, obtaining and processing customer and account information, explaining deposit and loan products and services, and recommending solutions aligned with each customer’s goals. The role includes proactive outreach and follow-up, identifying appropriate solutions for new and existing clients, maintaining knowledge of consumer and business banking products and digital services, and providing a consistent client experience that includes greeting clients and processing basic transactions. Relationship Bankers partner with branch colleagues, open consumer and business accounts, complete service requests, submit credit applications, educate clients about digital self-service options, and use available resources and technology to deliver accurate, operationally excellent service. The role requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check. The position requires working at a U.S. Bank location on all scheduled work days.

Requirements

High school diploma or equivalent.
Typically at least four to five years of job-related retail banking experience, or a combination of experience and commensurate training.
Must obtain and maintain National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including meeting criminal background and credit requirements.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Thorough knowledge of retail products and services.
Proven customer service and interpersonal skills.
Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ underlying needs while using a digital-first mindset.
Advanced proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Financial services industry experience.

Responsibilities

Build and foster customer relationships through proactive outreach and follow-up, learning about customers’ financial needs and banking channel preferences.
Engage and communicate effectively with clients to identify solutions for new and existing customers.
Assess customers’ banking needs, process customer and account information, and recommend appropriate deposit and loan products and services.
Maintain working knowledge of consumer and business banking products and services, including digital offerings.
Provide a consistent client experience, including greeting clients and processing basic transactions.
Collaborate with branch team members and partners to serve clients.
Open new consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about digital products and self-service technologies.
Use available resources and technology to optimize client experience and deliver accurate, operationally excellent service.