ITSS Field Support Analyst
GFL Environmental Inc. • Mokena, IL53d
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ITSS Field Support Analyst
GFL Environmental Inc.•Mokena, IL
About The Position
As the "face of IT," the Field Support Analyst provides Level 2 technical support and network administration for regional business units. Reporting to the IT Service Support Regional Manager, you will act as a critical liaison between end-users and the broader IT organization. Key Responsibilities Technical Support: Provide onsite and remote troubleshooting for hardware, software, and network configurations. Infrastructure Management: Administer computer networks and systems software; evaluate and implement new productivity tools. Stakeholder Liaison: Build relationships with senior management to align IT services with business needs. Project Leadership: Lead technical consulting for upgrades and support large-scale strategic initiatives. Operations: Manage asset inventory, vendor contracts, and knowledge base documentation. Escalation: Resolve complex cross-technology incidents and manage customer expectations during outages.
Requirements
- In-progress or completed Graduate degree in Computer Science, Engineering, or a related field.
- 2+ years in End User services (large team support) and experience with IT service providers.
- Proficiency in Google Workspace and ServiceNow
- Strong analytical troubleshooting, decisive judgment under pressure, and excellent interpersonal skills.
- Ability to travel approximately 30% to regional business sites.
Nice To Haves
- A+ or MCSA certifications preferred.
Responsibilities
- Provide onsite and remote troubleshooting for hardware, software, and network configurations.
- Administer computer networks and systems software; evaluate and implement new productivity tools.
- Build relationships with senior management to align IT services with business needs.
- Lead technical consulting for upgrades and support large-scale strategic initiatives.
- Manage asset inventory, vendor contracts, and knowledge base documentation.
- Resolve complex cross-technology incidents and manage customer expectations during outages.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
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