Receptionist Jobs

About The Position

Requirements

• Fulfill immunization and fit for duty regulatory requirements.
• High School Diploma or Equivalent (GED) required.
• Immediate and advance knowledge of computers and Windows environment.
• Basic knowledge of Microsoft Office products including; Excel, Word, and PowerPoint.
• Word processing skills at a minimum of 45 wpm.
• Spanish bilingual proficiency required.
• Ability to demonstrate excellent customer service skills.
• Demonstrated ability to communicate effectively and professionally.
• Requires high level of initiative, attention to detail and the ability to follow-through on assignments independently to completion.
• Demonstrated ability to handle multiple, competing and varied tasks and manage the flow of work successfully.
• Ability to prioritize assignments/patients as needed.
• Ability to represent the Clinic in as very professional manner to the public and within the organization well with individuals at all levels of authority.
• Ability to handle personnel issues with confidentiality, tact and sensitivity.
• Demonstrated ability to perform according to standard business practices including postal electronic mailing, faxing and filing.
• Excellent, professional interpersonal and telephone skills.
• Prolonged periods of sitting at a desk and working on a computer.
• Use of mouse, keyboard and headset.
• Moderate to loud noise and intermittent interruptions.
• Must be able to lift up to 15 pounds at times.

Nice To Haves

• Previous dental front office and/or clerical experience preferred.
• Previous experience with the Electronic Health Records (EPIC) preferred.

Responsibilities

• Greets and assists all clients in the waiting room, helps clients with appointments, and notifies each client in advance of expected wait times.
• Maintains a professional demeanor and answers inquiries regarding general clinic information.
• Utilizes customer service skills by answering incoming calls, make appointments, routes calls, and provides information to the caller as needed.
• Calls clients to confirm next-day appointments and processes cancellations or reschedules.
• Processes walk-in requests for appointments according to established procedures.
• Provides alternative medical service information for new clients who cannot be seen due to scheduling constraints.
• Calls patients to schedule follow-up appointments or mail letters per the provider’s request to follow-up
• Transfers calls to internal extensions, or pages overhead to locate the recipient of the call, and pages for staff as necessary.
• Schedules and maintains appointments in the Electronic Health Records System (EPIC) including phone requests for appointments transferred from other employees and during client discharge. Informs all patients being scheduled regarding payment obligations, documents needed, and clinic policies and procedures while demonstrating excellent customer service skills.
• Accurately enters and confirms billing and demographic data in the Electronic Health Records System (EPIC) for all clients during check-in process, capturing vital demographic data and authorized signatures.
• Verifies timelines of arrival, collects new patient private pay deposits. Prepares charts and superbills for appointments for both new and established clients in advance.
• Maintains control of daily superbill copies and turns them into the supervisor for reconciliation with Master Superbill Control Sheets.
• Handles patient payments and is responsible for accurate reconciliation of receipts and charges.
• Informs appropriate staff as needed for repairs or maintenance.
• Maintains the patient waiting room in a clean and orderly condition during hours of clinic operation.
• Other projects/duties as assigned.

Benefits

• affordable health insurance
• Health Reimbursement Accounts (HRA)
• Dental and Vision Insurance
• Educational and Continuing Education Benefits
• Student Loan Repayment and Loan Forgiveness
• Retirement Plan
• Group Life and AD&D Insurance
• Short term and Long Term Disability benefits
• Professional Fee Reimbursement
• Mileage and Cell Phone Reimbursement
• Scrubs Reimbursement
• Loupes Reimbursement
• Employee Assistance Programs
• Paid Holidays
• Personal Days of Celebration
• Paid time off
• Extended Illness Benefits