Veterinary Receptionist - Athens, GA
About The Position
Good Hands Veterinary Hospital is seeking an experienced Customer Service Representative, also known as a Veterinary Receptionist, for a full-time position. This role is crucial for providing exceptional patient care and a positive client experience. The ideal candidate will be professional, compassionate, and dependable, with previous animal or veterinary experience. They will be responsible for managing the front desk in a fast-paced hospital environment, ensuring clients feel welcomed, informed, and supported. The position involves significant interaction with pets and their owners, requiring strong communication and organizational skills, as well as the ability to remain calm under pressure.
Requirements
- Previous animal-care or veterinary experience is required
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Professional, courteous, and compassionate demeanor
- Ability to remain calm, organized, and effective in a busy veterinary environment
- Reliable attendance and a strong commitment to your team
- Comfort working around dogs, cats, and other companion animals
- Strong attention to detail and accuracy
- Ability to communicate clearly with clients and veterinary professionals
- Commitment to providing an excellent client experience from beginning to end
Nice To Haves
- Previous veterinary reception or customer service experience is strongly preferred
Responsibilities
- Provide professional, compassionate service to clients and their pets
- Answer incoming calls and respond to client questions and inquiries
- Schedule and manage veterinary appointments accurately and efficiently
- Welcome clients and patients and provide a positive front-desk experience
- Check patients in and out while maintaining accurate client and patient information
- Process payments and assist with client accounts
- Communicate effectively with veterinarians, veterinary technicians, and other team members
- Help coordinate communication between the front desk and medical team
- Maintain a clean, organized, and professional reception area
- Assist with daily front-office operations and administrative duties as needed
- Protect client confidentiality and handle sensitive information appropriately
- Maintain professionalism, accuracy, and compassion even during busy or challenging situations
Benefits
- Competitive compensation
- 401(k) matching
- Tuition support
- 529 Savings Plan
- Referral bonuses
- Medical coverage
- Dental coverage
- Vision coverage
- Supplemental insurance options
- Sick Time / Paid Time Off
- Paid parental leave
- Employee pet discounts
- Quarterly team bonuses
- Continuing education allowance
- Professional development opportunities
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Employee discounts
- Flexible approach to compensation that reflects your skill set and future performance
- Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- Accident insurance
- Critical illness insurance
- Hospital insurance
- Short- and long-term disability insurance
- Legal plan
- Employee, spouse, and child-dependent life insurance (full-time only)
- Free or discounted lab work for employee pets
- Pet discounts on services and products
- Pet food discount program
- Quarterly Team Rewards Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
