Veterinary Receptionist
About The Position
Ethos Veterinary Urgent Care in Nashua, NH is hiring a Veterinary Receptionist to join our team. This role is a great fit for someone who enjoys helping people, thrives in a fast-paced environment, and wants to be part of a collaborative veterinary team providing compassionate urgent care for pets and their families. Veterinary Urgent Care serves as a vital bridge between primary care and emergency services. We are committed to providing top-notch medical care for pets in their time of need. Our clinic is specially equipped with state-of-the-art technology, including point-of-care ultrasound for guided cystocentesis, an in-house lab, and digital radiography (x-rays). Our highly skilled medical team is ready to treat dogs and cats suffering from a variety of non-life-threatening conditions. Veterinary Urgent Care does not provide 24-hour emergency care. We are not equipped to handle patients in life-threatening conditions.
Requirements
- One year of customer service experience preferred; we are willing to train the right candidate
- Comfortable working in a fast-paced, highly collaborative environment
- Commitment to developing positive, long-term relationships with colleagues, clients, and the community
- Detail-oriented with strong organizational and time management skills
- Strong communication and customer service skills
- Comfortable managing multiple priorities while maintaining accuracy and professionalism
- Fluent English speaking and reading skills required
Responsibilities
- Welcome clients in a friendly, helpful, and compassionate manner
- Prepare and review documents and medical records accurately and completely
- Educate clients about hospital services and practices
- Process client check-ins promptly and efficiently
- Schedule and check in appointments while responding to client requests
- Process patient admissions and discharges accurately and schedule follow-up appointments as needed
- Prepare invoices and process payments accurately
- Answer multiple phone lines promptly and professionally and direct calls appropriately
- Assist with administrative responsibilities, including scanning, faxing, and emailing
- Provide a high level of client service while supporting pets and their families during urgent veterinary visits
- Collaborate closely with the medical team to support an efficient, compassionate client and patient experience
Benefits
- CSR Certificate Program!
- Continuing Education & Uniform Allowance + Free VetBloom access (RACE-approved CE)
- Veterinary Technician Education Sponsorships + VTNE reimbursement + VTS Support
- 16-Week VTNE Study Group
- Professional Development Assistance
- PTO
- Employee Referral Bonuses + 50% Employee Pet Discount
- Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
- NVA Pet Resort Discount + Pet Insurance Discount
- Medical, Dental, Vision + HSA/FSA Options
- Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
- 401(k) with employer match
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
