Receptionist Jobs in Fort Collins, CO

About The Position

Requirements

• Professional, welcoming, and efficient patient experience delivery
• Front desk operations management
• Patient check-in and check-out
• Scheduling
• Phone and portal communication
• Insurance verification
• Collaboration with clinical staff, providers, and central support teams
• EMR usage for patient records and notifications
• DocuSign usage for forms
• Referral tracking
• Insurance eligibility and benefits verification
• Payer portal usage (Availity, individual insurance websites)

Responsibilities

• Check patients in upon arrival by verifying and scanning required identification and insurance cards.
• Ensure completion of all required new patient and follow-up forms.
• Collect time-of-service payments, including copays and self-pay balances, in accordance with clinic policy.
• Check patients out following provider instructions documented in EMR tickler notifications, including printing and providing patient education materials, printing laboratory, imaging, and referral orders, scheduling follow-up appointments, and completing infusion drug start forms via DocuSign on clinic iPads.
• Schedule new patient appointments for both faxed referrals received through the EMR and self-referred patients.
• Contact patients to collect required demographic, insurance, and referral information and enter data accurately into the medical record.
• Select appropriate appointment types, dates, and times based on clinic guidelines.
• Verify that patient insurance is accepted and communicate coverage information clearly to patients.
• Request PCP referrals and HMO authorizations when required.
• Enter and track new patient referrals in the clinic’s referral tracking spreadsheet.
• Request additional HMO authorizations for established patients as needed.
• Answer incoming patient phone calls related to administrative and scheduling questions in a courteous and professional manner.
• Manage patient voicemails and route messages appropriately.
• Monitor and manage the front desk inbox and personal inbox within the EMR.
• Respond to patient portal messages and complete assigned administrative tasks from the office team and central support teams in a timely manner.
• Verify patient insurance eligibility and benefits prior to scheduled appointments.
• Contact patients and/or insurance companies as needed to resolve coverage questions.
• Utilize payer portals such as Availity and individual insurance websites to confirm eligibility and authorization requirements.
• Perform additional duties as assigned to support front desk operations, clinic efficiency, and patient satisfaction.