Care Coordinator (Medical Receptionist/PSR)

Confluent Health • Fort Collins, CO

32d • Onsite

About The Position

Colorado in Motion Physical Therapy, a member of the Confluent Health family, is looking for a PRN Front Desk Medical Receptionist to join our team! This is a float position for coverage at Northern CO offices. PRN (20-40 Hours/week) Between Hours of ~7am-6pm. At Confluent Health and our family of affiliated brands, Care Coordinators are the heartbeat of the clinic. They are the first voice a patient hears and the first face they see. You set the tone for the entire patient experience: organized, warm, and professional from the very first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay calm, follow through, and take ownership makes a direct impact on patients and the clinical team.

Requirements

• High School Diploma or GED
• Strong communication, organization, multitasking, and follow-up skills
• Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets
• Ability to discuss payments, scheduling expectations, and basic insurance information with professionalism
• A calm, patient-centered approach with strong attention to detail and a willingness to help the team

Nice To Haves

• Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental, or similar clinical office setting preferred but not required.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Benefits

• Health, Dental, and Vision Insurance
• Paid Time Off
• Family Building and Parental Leave Benefits
• 401(k) with employer matching up to 4%
• Structured onboarding with a 30/60/90-day development plan and ongoing support from clinic leadership
• Clear growth pathways; many of our front desk team members have advanced into clinic management, operations, and leadership roles
• A collaborative team culture where no one is left on an island; you'll have access to leadership and a built-in buddy system across clinic locations

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED