Quality Technician Jobs

About The Position

Requirements

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Demonstrated skills or experience in general maintenance or construction.
• Basic competency in carpentry, plumbing, electrical, HVAC or appliances
• Experience with mobile devices and computer systems such as Microsoft Office.
• Ability to manage multiple assignments and tasks and work under pressure.
• Ability to build and maintain relationships with multiple stakeholders.
• Strong communication and conflict resolution skills.
• Superb attention to detail.
• This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Nice To Haves

• Carpentry, painting, plumbing, electrical, HVAC, or appliance certifications.
• Proficiency with property management software such as Yardi.

Responsibilities

• Inspect and verify subcontracted and in-house work for on-time completion and adherence to established quality standards including quality of repairs such as plumbing, electrical, appliance, carpentry, vinyl tile, flooring repairs and landscaping.
• Coordinate with subcontractors to inspect completed work.
• Fully understand the COM process and schedule.
• Proactively inspect homes at the completion of each trade to minimize deficiencies at final inspection.
• Coordinate with military partner inspectors to ensure that established standards are met.
• Understand the quality criteria for pass, pass with conditions and fail.
• Professionally negotiate with military partner inspectors to ensure consistent, compliant inspections as defined through life, health, safety and pass with condition criteria.
• Coordinate with department manager to schedule and execute deficiency corrections to ensure successful COM inspections minimizing impact to residents.
• Maintain a close and highly responsive relationship to the day-to-day activities of the technicians, subcontractors, and residential service coordinators.
• Coordinate with technicians and supervisors to ensure that identified deficiencies are corrected and reinspected in a timely manner to ensure compliance.
• Perform basic maintenance of property including, but are not limited to cleaning, painting, interior/exterior decorating and lawn / heating / air systems maintenance.
• Produce Quality Control Reports based on random sampling and inspection of services.
• Monitor WO After COM and other service reports for trends.
• Research customer complaints and surveys for resolution and trending.
• Assist with determination and assessment of resident-caused damages.
• Responsible for receiving purchase orders (POs) and close Work Orders (WOs).