Quality Assurance Technician
Superior Essex • Franklin, IN17d
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Quality Assurance Technician
Superior Essex•Franklin, IN
About The Position
The Quality Assurance Technician performs a variety of tasks in support of the Quality Assurance Team to ensure that products and services meet quality standards. The role assists the Quality Manager with daily quality department activities, supports product qualification for mass production, and helps manage quality data and documentation. It also supports customer complaint investigations and 8D problem-solving activities, including containment, returned-product investigation, data analysis, and corrective actions. The technician helps control non-conforming products on the production floor and conducts Control Plan audits and Layered Process Audits (LPAs).
Requirements
- High school diploma or GED equivalent.
- One year of related experience in a manufacturing environment and/or related training.
- Ability to obtain a forklift license.
- Ability to maintain confidentiality.
- Attention to detail.
- Communication, organizational, and cross-reference skills.
- Knowledge of Microsoft Office Suite.
Responsibilities
- Assist the Quality Manager with daily quality department activities.
- Support mass-production product qualification processes.
- Enter and verify test data.
- Manage test data and digital and non-digital documents.
- Assist with investigating customer complaints.
- Participate in 8D problem-solving activities, including containment, returned-product investigation, data analysis, and corrective actions.
- Assist the quality team with control of non-conforming products on the production floor, including morning market, customer returns, and the hold area.
- Conduct Control Plan audits monthly.
- Conduct Layered Process Audits (LPAs) weekly.
- Support 5S practices for production-floor and office organization.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
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