Quality Manager Jobs

About The Position

Requirements

• Deliver products that meet customer needs while operating within budgetary constraints.
• Respond to customer concerns and complaints promptly, professionally, and effectively.
• Develop capable, motivated QC staff.
• Drive continuous QMS improvement.
• Mitigate interruptions in QC support for Operations.
• Manage competing objectives, projects, and activities.
• Listen effectively and resolve customer and employee concerns.
• Motivate others through goals, expectations, development, and coaching.
• Oversee procedure reviews, ISO updates, audits, and audit communication.
• Use word processing, spreadsheet, and database applications.
• Align QMS activities with current ISO 9001 standards.
• Translate ISO 9001 requirements into plant objectives.

Responsibilities

• Supervise Quality personnel.
• Specify, acquire, and maintain testing equipment.
• Manage lab purchasing and supply inventory.
• Resolve assigned customer complaints within 30 days.
• Serve as liaison between plants and customers on quality issues.
• Maintain plant SOPs and annual review cadence.
• Recommend quality system improvements.
• Maintain QMS effectiveness and standardization.
• Communicate quality objectives, trends, and results.
• Support ISO 9001 certification and surveillance audits.
• Plan and participate in internal and customer.
• Develop QC personnel for coverage and succession.
• Coordinate raw material and specification approvals with Technology.
• Monitor QC test accuracy and report timely results to Operations.
• Lead quality meetings and communicate trends, raw material changes, contamination, and customer feedback.
• Partner with cross-functional teams to resolve customer issues and support product trials.
• Promote SPC use and train personnel to respond to process changes.
• Monitor raw material shifts and notify plant management.
• Develop employee capability through training, coaching, and cross-training.
• Maintain product specifications and customer information in the central database.
• Ensure required ISO training is completed.
• Maintain accessibility and open communication with plant employees.
• Promote 5S and housekeeping in QC labs.
• Participate in quality initiatives across Huber facilities.
• Communicate effectively with customers, contractors, and employees at all levels.
• Perform other assigned accountabilities.

Benefits

• Opportunities for professional and personal development.