Quality Engineer Jobs

About The Position

Requirements

• Bachelor’s degree in Engineering (Mechanical or Manufacturing Engineering preferred); equivalent experience considered.
• Approximately 5 years of experience in a manufacturing or engineering-based quality role with direct customer responsibility.
• Demonstrated experience supporting high-value customers and managing the day-to-day logistics that come with customer quality ownership.
• Direct experience supporting demanding customers, managing returns and compliance requirements, and operating comfortably in a fast-paced, multi-faceted operation.
• Strong understanding of customer compliance requirements, customer returns, and foundational quality systems.
• Experience operating in a large-scale, multi-site, or multi-stakeholder manufacturing environment.
• Highly adaptable, flexible, and able to learn quickly in a dynamic setting.
• Strong communicator capable of representing quality internally and externally.
• High growth potential; this role is intended for someone who can be developed into expanded responsibility and future leadership.
• Ability to travel domestically up to 50%.

Nice To Haves

• Strong attention to detail, critical thinking skills, and a high level of organization.
• Ability to work well in a fast-paced professional environment and efficiently in a remote work setting.
• Background in contract manufacturing quality assurance.

Responsibilities

• Serve as the primary quality point of contact for assigned high-value customers.
• Manage customer quality issues, complaints, and returns from receipt through closure.
• Lead structured root cause investigations using methodologies such as 8D, 5 Whys, and Fishbone.
• Develop, implement, and verify corrective and preventive actions (CAPA).
• Coordinate containment, rework, and corrective actions with the Operations and Manufacturing team.
• Partner with Engineering on design, process, and technical investigation.
• Work with Supply Chain and suppliers to resolve externally driven quality issues impacting the customer.
• Track and report customer quality metrics, including PPM, complaint trends, response times, and closure effectiveness.
• Support continuous improvement efforts driven by customer feedback and quality performance data.
• Prepare and deliver formal customer quality responses, including 8D and RCCA reports.

Benefits

• competitive compensation
• comprehensive benefits
• employer-paid medical coverage
• employer-paid dental coverage
• employer-paid vision coverage
• 401(k) with company match
• clear opportunities for professional growth and development