Quality Assurance Specialist Jobs

About The Position

Requirements

• Customer Service: 1 year
• High School Diploma or equivalent
• Interpersonal skills promoting a team environment
• Six (6) months experience in relevant position or equivalent preferred

Responsibilities

• Review application documents for accuracy prior to funding
• Assist in the development of the quality assurance practices throughout the originations departments
• Develop, update, and facilitate QA related trainings and/or calibration meetings as needed
• Review of customer and/or dealership phone, chat, SMS, and email interactions
• Deliver regular QA score reports and a monthly QA score report to management
• Assist in process improvement in existing systems and processes to drive quality and efficiency and enhance customer experience
• Assist departments in maintaining compliance with all Federal and local regulations
• Assist in revisions of internal, departmental policy documents and training reference materials
• Other duties as assigned by the Operations Manager

Benefits

• medical
• prescription
• dental
• vision
• hearing
• accident
• hospital indemnity
• life insurances
• 401(k) matching
• Employee Stock Purchase Plan
• Tuition reimbursement
• Paid time off
• Paid sick leave
• Paid holidays
• Paid volunteer time