Project Manager Jobs

About The Position

Requirements

• Experience with Smart Communications CCM.
• Proficiency in designing, developing, and maintaining correspondence templates and document solutions.
• Experience in configuring and customizing customer communication workflows.
• Ability to implement business requirements for policy letters, statements, notices, and customer correspondence.
• Experience with PDF generation and document composition solutions.
• Skills in template enhancements, compliance updates, and production fixes.
• Experience in L2/L3 production support.
• Troubleshooting skills for document generation, batch processing, and integration issues.
• Experience collaborating with business analysts, QA teams, and client stakeholders.
• Experience with release management, deployment, and post-production support.
• Experience supporting migration projects from legacy CCM platforms (e.g., xPression, Documaker).
• Knowledge of SDLC, change management, and documentation standards.

Responsibilities

• Design, develop, and maintain SmartComm correspondence templates and document solutions.
• Configure and customize customer communication workflows using Smart Communications CCM.
• Implement business requirements for policy letters, statements, notices, and customer correspondence.
• Develop and support PDF generation and document composition solutions.
• Perform template enhancements, compliance driven updates, and production fixes.
• Analyze incidents and provide L2/L3 production support.
• Troubleshoot document generation, batch processing, and integration issues.
• Collaborate with business analysts, QA teams, and client stakeholders.
• Participate in release management, deployment, and post production support activities.
• Support migration projects from legacy CCM platforms such as xPression, Documaker, or other correspondence systems.
• Ensure adherence to SDLC, change management, and documentation standards.

Benefits

• Dental insurance
• Relocation bonus
• Vision insurance