Supervisor
Nan McKay & Associates • Chicago, IL69d
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Supervisor
Nan McKay & Associates•Chicago, IL
About The Position
The position duties include a wide range of activities related to monitoring employee performance, ensuring all work is completed accurately within specified time frames, and making sure high levels of customer service are provided at all times.
Requirements
- Ability to read, interpret and understand and apply regulations, Federal, State, local laws and codes
- Strong problem solving skills, and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
- Advanced knowledge of Microsoft Office Products, including: Excel, Word, Outlook
Nice To Haves
- Education equivalent to a four-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field (Master’s Degree preferred)
- A minimum of five years of progressively responsible work experience, with three years of supervisory experience.
Responsibilities
- Monitor production, quality control and data integrity of transactions completed by staff
- Conduct the specified percentage level of Quality Control of staff’s files
- Ensure staff meet and/or exceed NMA performance standards
- Ensure staff compliance with the Housing Authority’s Administrative Plan, Standard Operating Procedures and HUD regulations
- Determine staff training needs; Coordinate and provide appropriate training, coaching, etc.
- Completion of Performance Plans, evaluations and disciplinary actions
- Monitor and approve staff time sheets
- Ensure staff provides professional and comprehensive customer service to internal and external customers
- Evaluate procedures and processes and provide recommendations for program excellence
- Promote open communication between teams, departments and divisions
- Provide excellent customer service to participants, landlords, co-workers, clients and vendors
- Obtain certification in Housing Choice Voucher Specialist and Executive Management within 120 days of employment
- Attend meetings with Housing Authority weekly or Monthly depending on the project
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
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