Policy Analyst Jobs

About The Position

Requirements

• Bachelor's degree in engineering, business administration or related field OR equivalent combination of education and experience.
• Five years' experience in construction, engineering, delivery design, process improvement, policy development or close related field.
• Demonstrated skills in problem resolution, communication, decision making, process improvement and policy development.

Nice To Haves

• Previous experience writing administrative policies and procedures
• Previous experience with automation tools i.e. copilot or Power Automate
• Previous experience in utility rates.
• Previous experience with SAP, Madcap, Microsoft Office and gas/electric tariffs.

Responsibilities

• Administering and interpreting existing documented service policies and tariffs for internal and external customers by providing guidance in service policy.
• Proposing language for tariff changes which influences corporate policy and customer requirements.
• Addressing escalated internal and external customer questions to facilitate the understanding and consistent application of policies and interpretations of the tariffs.
• Coordinating with other business units to resolve external customer requests for exceptions to the company's Standard for Installation and Use.
• Working with internal departments to recommend tariff changes to Service Policy to meet corporate goals while maintaining levels of regulatory compliance and fairness to all customers.
• Working in conjunction with Asset Management, Legal and Rates to ensure policies and tariffs are accurate and up to date.
• Promoting consistent application of existing policies and recommend policy modifications as appropriate to improve processes and customer satisfaction.
• Initiating efforts to maintain consistent tools for internal and external customers to easily access service policies and tariffs related to the business.
• Providing and/or coordinating training as needed to ensure consistent use of Service Policy procedures, tariff adherence.
• Working with Electric Meter and Engineering on updates to the company's Standard for Installation and Use.
• Initiating internal and external communication of tariff and policy changes.
• Responsible for website updates.

Benefits

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave