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About The Position

Requirements

• High school degree or equivalent.
• Minimum of 6 months’ work experience in customer relations, parties or events.
• Good verbal and communication skills are required.
• Must enjoy public speaking, children, and possess a warm and friendly demeanor.
• May be required to perform diverse physical tasks, including some heavy lifting (approximately 30 – 50 pounds), transporting full trays and bus tubs that weigh up to 30 pounds.
• Constant standing and walking and exposure to a loud working environment.
• Ability to work a flexible schedule including nights, weekends and holidays.

Nice To Haves

• Undergraduate education, preferred.
• One to two years’ experience in a high-volume, fine-casual dining or related restaurant, preferred.
• Experience working with children, preferred.
• Current ServeSafe certification, preferred.

Responsibilities

• Achieves and delivers timely steps of party execution, and positive indicators on Customer Comment Cards.
• Communications with the customer prior to the event.
• Creating and maintaining a pleasant ambiance in the dining room and party rooms.
• Working with the party team to greet and seat guests in a timely manner, share store and event information with guests, take and deliver beverage and food orders, upsell, service the party throughout the event.
• Prepare desserts and to-go transactions, deliver and process checks, bus and reset tables, daily clean up, and restocking of supplies.
• Meets sales goals and budgetary guidelines.
• Work with external vendors and place product orders in a timely manner.
• Ensure customer satisfaction by providing an exceptional party experience and oversee resolution of customer service issues and requests in a gracious manner.
• Executes events to AG standards, including games, crafts, hair styling and skin care of dolls.
• Maintain on-going party communications with staff, management, and the Retail Sales and Services department.
• Has knowledge and understanding of local and state health sanitation laws and follows food and workplace safety guidelines.
• Assigns and complete daily tasks and side work assignments for FOH and BOH areas in a consistent and timely manner.
• Has thorough knowledge of the InfoGenesis system and ensures transactions are completed according to company policy.
• Takes the initiative to train, teach and assist teammates, including providing assistance to various areas of the restaurant, when needed.

Benefits

• Comprehensive benefits
• Resources to help empower a culture where every employee can reach their full potential.