Performance Coach Jobs

About The Position

Requirements

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor’s Degree Program.
• Requires a minimum of seven (7) years industry experience and/or directly related and progressively responsible experience.
• Advanced knowledge of the retail pharmacy industry including trends and challenges facing customers
• Ability to communicate effectively both orally and in writing, and adapt communication style to various audiences
• Ability to actively listen and influence others with different points of view
• Advanced knowledge and understanding of value, profit, and budgeting
• Advanced knowledge of techniques to improve profitability of a small business
• Proven successful business tactics; credible image in the industry; good marketing skills
• Ability to forecast, set goals, and train others
• Knowledge of product and customer service standards for independent retail pharmacy business
• Advanced analytical and probing skills, including proficiency in related computer programs such as MIcrosoft Office
• Strong presentation skills
• Strong interpersonal and relationship-building skills
• Strong organizational and prioritization skills; attention to detail

Responsibilities

• Serve as an instructor and subject matter expert, providing expert advice, guidance, and feedback on independent pharmacy store operations and business strategies.
• Offer specialized consultation to other business coaching team members and their clients as needed, including ad hoc independent pharmacy consultative work when available.
• Collaborate with assigned Business Coaching Coordinator and business coaching leadership to ensure effective customer coverage and communication.
• Enhance customer retention and engagement by developing productive business relationships, understanding customers’ strategic objectives, and influencing their decision-making processes to drive profitability.
• Execute complex processes and engage in client-facing situations by identifying key leverage points within each pharmacy to ensure full commitment from the customer.
• Continuously maintain and update coaching activities within the CRM system to ensure accurate tracking and reporting.
• Compile pharmacy data to prepare, format, and distribute necessary reports, assisting in the creation of an informative portfolio.
• Drive results by aligning opportunities with specific customer needs, diagnosing challenges, and supporting the implementation of targeted solutions.
• Oversee all aspects of programs to effectively communicate information, instructions, and objectives.
• Identify potential weaknesses within pharmacy operations by addressing existing issues in basic functional areas.
• Work closely with Business Coaching Coordinator to assess customer needs through various profiles and segment pharmacies accordingly.
• Guide in-store implementations and collaborate with relevant personnel to ensure successful execution.
• Develop and maintain a strong understanding of the independent retail pharmacy market, including industry trends, competitive intelligence, and challenges faced by customers.
• Provide leadership with insights on industry intelligence and specific recommendations for managing individual programs, policies, products, and pricing to meet corporate objectives.
• Create and implement new concepts, maintaining awareness of competitive activities and escalating relevant information as necessary.
• Perform other duties as assigned to support the overall objectives of the Business Coaching program.
• Represent business coaching programs and solutions at meetings and other events.
• Be willing to travel up to 75% or more (including overnight trips) within the assigned customer base and geographic territory, as well as attend conferences and national, regional, or local trade conventions.