Performance-based Standards Coach
About The Position
The Performance-based Standards (PbS) Coach serves as a trusted advisor and ambassador to participating jurisdictions, supporting the successful implementation and integration of the PbS continuous improvement model into daily facility operations. This role brings deep, career-long expertise in juvenile justice—particularly within secure care—and applies that experience to guide agencies in improving conditions of confinement, strengthening staff practices, and building sustainable, data-driven systems for long-term improvement. Coaches partner closely with facility and agency leadership to translate PbS data into actionable strategies that drive better outcomes for youth and staff.
Requirements
- Extensive, senior-level experience in juvenile justice, including leadership within secure facilities
- Demonstrated experience managing operations at the facility and/or agency level
- Deep understanding of conditions of confinement, youth development, and system improvement efforts
- Strong interpersonal and relationship-building skills, with the ability to build trust across diverse stakeholders
- Ability to analyze data and guide organizations in using data to drive decision-making
Nice To Haves
- Experience working across multiple jurisdictions or systems
- Background in performance measurement, quality assurance, or continuous improvement models
- Familiarity with PbS or similar data-driven reform initiatives
- Experience providing coaching, training, or technical assistance to agencies
Responsibilities
- Serve as the primary point of contact and trusted advisor to assigned jurisdictions and facilities
- Provide ongoing coaching, guidance, and technical assistance to support effective use of PbS
- Conduct regular check-ins, site visits, and trainings to reinforce implementation and continuous improvement practices
- Help jurisdictions interpret PbS data and translate findings into actionable improvement plans
- Build strong, collaborative relationships with facility staff, leadership, and agency partners
- Serve as a “goodwill ambassador,” fostering trust through active listening, credibility, and shared problem-solving
- Create a supportive environment where staff feel comfortable discussing challenges and opportunities
- Recognize and elevate effective practices across sites to promote shared learning
- Guide jurisdictions in embedding PbS into daily operations as a sustainable, self-driven improvement model
- Identify strengths and progress, while constructively addressing areas for improvement using data and experience
- Facilitate learning conversations focused on “what’s working, what’s not, and why”
- Share proven strategies, tools, and practices from across the PbS network
- Provide clear, constructive, and confidential feedback to site and agency leadership
- Serve as a critical “listening post” to elevate field insights and emerging needs
- Document and share success stories and effective practices that can benefit other jurisdictions
- Contribute to internal team discussions to strengthen coaching approaches and service delivery
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
