Regional Pharmacy Business Performance Coach

Cencora

20h • Hybrid

About The Position

This role is in support of Good Neighbor Pharmacy, a Cencora business supporting a network of independently owned pharmacies in the US. The Regional Pharmacy Business Performance Coach will serve as an instructor and subject matter expert, providing expert advice, guidance, and feedback on independent pharmacy store operations and business strategies. They will collaborate with assigned Business Coaching Coordinators and leadership to ensure effective customer coverage and communication, and enhance customer retention and engagement by developing productive business relationships. The role involves executing complex processes, engaging in client-facing situations, and identifying key leverage points within each pharmacy to ensure full commitment from the customer. The coach will also maintain and update coaching activities within the CRM system, compile pharmacy data for reports, and drive results by aligning opportunities with specific customer needs, diagnosing challenges, and supporting the implementation of targeted solutions. Additionally, they will oversee program aspects, identify operational weaknesses, assess customer needs, guide in-store implementations, and develop a strong understanding of the independent retail pharmacy market. The role requires providing leadership with insights on industry intelligence and recommendations for managing programs, policies, products, and pricing, as well as creating and implementing new concepts. The coach will represent business coaching programs at meetings and events and is expected to travel up to 75% or more.

Requirements

• Advanced knowledge of the retail pharmacy industry including trends and challenges facing customers
• Ability to communicate effectively both orally and in writing, and adapt communication style to various audiences
• Ability to actively listen and influence others with different points of view
• Advanced knowledge and understanding of value, profit, and budgeting
• Advanced knowledge of techniques to improve profitability of a small business
• Proven successful business tactics; credible image in the industry; good marketing skills
• Ability to forecast, set goals, and train others
• Knowledge of product and customer service standards for independent retail pharmacy business
• Advanced analytical and probing skills, including proficiency in related computer programs such as Microsoft Office
• Strong presentation skills
• Strong interpersonal and relationship-building skills
• Strong organizational and prioritization skills; attention to detail

Responsibilities

• Serve as an instructor and subject matter expert, providing expert advice, guidance, and feedback on independent pharmacy store operations and business strategies.
• Offer specialized consultation to other business coaching team members and their clients as needed, including ad hoc independent pharmacy consultative work when available.
• Collaborate with assigned Business Coaching Coordinator and business coaching leadership to ensure effective customer coverage and communication.
• Enhance customer retention and engagement by developing productive business relationships, understanding customers’ strategic objectives, and influencing their decision-making processes to drive profitability.
• Execute complex processes and engage in client-facing situations by identifying key leverage points within each pharmacy to ensure full commitment from the customer.
• Continuously maintain and update coaching activities within the CRM system to ensure accurate tracking and reporting.
• Compile pharmacy data to prepare, format, and distribute necessary reports, assisting in the creation of an informative portfolio.
• Drive results by aligning opportunities with specific customer needs, diagnosing challenges, and supporting the implementation of targeted solutions.
• Oversee all aspects of programs to effectively communicate information, instructions, and objectives.
• Identify potential weaknesses within pharmacy operations by addressing existing issues in basic functional areas.
• Work closely with Business Coaching Coordinator to assess customer needs through various profiles and segment pharmacies accordingly.
• Guide in-store implementations and collaborate with relevant personnel to ensure successful execution.
• Develop and maintain a strong understanding of the independent retail pharmacy market, including industry trends, competitive intelligence, and challenges faced by customers.
• Provide leadership with insights on industry intelligence and specific recommendations for managing individual programs, policies, products, and pricing to meet corporate objectives.
• Create and implement new concepts, maintaining awareness of competitive activities and escalating relevant information as necessary.
• Perform other duties as assigned to support the overall objectives of the Business Coaching program.
• Represent business coaching programs and solutions at meetings and other events.

Benefits

• Medical, dental, and vision care
• Comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
• Variety of training programs
• Professional development resources
• Opportunities to participate in mentorship programs
• Employee resource groups
• Volunteer activities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior