Patient Service Representative Jobs

About The Position

Requirements

• High school diploma or equivalent; additional education or medical office certification is a plus.
• Proven experience as a receptionist or in a customer service role, preferably in a healthcare setting.
• Familiarity with medical terminology and procedures.
• Strong interpersonal and communication skills.
• Proficiency in using scheduling software, electronic health records (EHR) systems, and basic office software (e.g., Microsoft Office).
• Excellent organizational skills and attention to detail.
• Ability to multitask and handle a fast-paced environment.
• Empathetic and patient-focused approach.
• Professional appearance and demeanor.

Nice To Haves

• Athenahealth experience preferred.

Responsibilities

• Oversee front desk operations of the cardiology practice.
• Warmly greet patients and visitors as they arrive and assist with patient flow.
• Assist with the check-in process, verifying patient information and insurance details.
• Manage the appointment calendar using scheduling software, ensuring optimal time utilization and minimizing patient wait times.
• Coordinate appointments for new and returning patients and reschedule or cancel them when needed.
• Collect payments and support front-office financial workflows.
• Answer incoming phone calls and respond to emails in a courteous and professional manner
• Address patient inquiries, provide information about services, and assist with prescription refill requests
• Collect and update patient demographic and insurance information accurately
• Verify insurance coverage and ensure necessary documentation is complete
• Maintain and update patient records, ensuring accuracy and confidentiality
• Organize and file medical documents, test results, and correspondence
• Keep the waiting area clean and organized, ensuring patients are comfortable while waiting
• Monitor the flow of patients in the waiting area and inform medical staff of any delays or emergencies
• Enter patient information, appointments, and other relevant data into the office's electronic health records (EHR) system to maintain accurate and up to date records
• Work closely with medical staff, nurses, and other administrative personnel to ensure a seamless patient experience
• Maintain HIPAA patient confidentiality and adhere to privacy regulations.
• Handle patient concerns and complaints in a professional and empathetic manner.

Benefits

• medical
• dental
• vision
• matching 401K
• 12 days Paid Time Off
• 8 Paid Federal Holidays