Patient Service Representative - Orthotics & Prosthetics
About The Position
The Patient Service Representative will work in the Orthotics & Prosthetics + Bionics Department. This role involves greeting, providing information, and responding to the needs of patients, families, staff, and visitors at the check-in/out desk. Responsibilities include appointment check-in and out, registration, insurance authorization/verification, explanation of benefits, collection of co-pays, assistance with way finding, and other services or resources. The role also involves interacting in a customer-focused manner during referral processing, providing office support for Scheduling and Patient Financial Services staff, and working cooperatively with other departments to assure financial reimbursement for outpatient services.
Requirements
- Minimum of the GED/Diploma
- Computer experience with high accuracy level of data entry.
- Excellent telephone and customer service skills.
- Outstanding organizational, interpersonal, communication, and overall customer service skills.
- Ability to perform in a high paced environment with a positive attitude and interact with professional staff in an appropriate manner.
Nice To Haves
- Associates degree preferred
- Bachelor’s Degree in a health-related field
- Minimum 12-18 months’ work experience in healthcare with scheduling and/or PFS related job duties.
- Working knowledge of ICD-10-CM and CPT coding classification systems.
- Knowledge of medical terminology and clinical rehabilitation.
Responsibilities
- Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk
- Accurately collect and analyze all required demographic, insurance/financial, and clinical data elements necessary to pre-register and register all types of patients
- Coordinate/schedule initial evaluation and subsequent patient appointments for multi-disciplines based on patient needs
- Manage calls from insurance/care managers to coordinate multi discipline care for patients
- Collect any expected charge for service provided and complete timely posting of cash collections, accepting and generating appropriate receipts for monies and credit card payments received; provide financial guidance to achieve a mutually acceptable resolution of the expected self-pay balance including options of payment and charity care
- Receive and properly respond to telephone, electronic, or face-to-face inquiries from patients or their legal representatives
- Perform all other appropriate activities as directed and as necessary to meet the patient’s needs and to achieve expected departmental and organizational outcomes
- Provide various other responsibilities and clerical/therapist support as delegated by Manager
- Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members.
- Consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
- Contribute by identifying problems and seeking solutions.
- Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.
Benefits
- Restoring hope and freedom through rehabilitation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
