Patient Service Representative

Simon Eye Associates • Wilmington, DE

42d • Onsite

About The Position

Simon Eye and Center for Advanced Eye Care are partner practices with a combined team of 44 optometrists, 8 ophthalmologists, and 225 staff members serving patients in Delaware, Maryland, and southeastern Pennsylvania, including Chester, Montgomery, and Bucks Counties. Together, we are committed to providing patient-centered, medically focused, full-service eye care delivered in convenient locations with friendly, knowledgeable doctors and staff. As the initial point of contact for Simon Eye, the Patient Service Representative is responsible for developing a positive relationship with and providing a WOW experience for our patients. In this role, you will be an integral part of a team committed to delivering the high level of customer service and patient centered care that have made Simon Eye the most trusted provider of eye care in Delaware.

Requirements

• At least 2 years of experience providing exceptional customer service, preferably in a call center and/or medical environment
• Ability to understand and communicate patient insurance and other information in a clear and professional manner
• Ability to work quickly and accurately while maintaining a positive patient experience.
• Proficiency in using computer databases including typing accuracy
• High level of professionalism and self-motivation

Responsibilities

• Respond to incoming patient phone calls, keep accurate records of patient interactions and transactions
• Schedule patient appointments, including outbound annual appointment reminders
• Resolve patient issues by obtaining and evaluating all relevant information, seek assistance from and coordinate with other Simon Eye departments when needed
• Perform patient verifications
• Contact patients via telephone to confirm upcoming appointments

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed