Patient Coordinator Jobs

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Patient Care Coordinator

BluePearl Vet, LLC•Louisville, KY
•Onsite
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About The Position

BluePearl Pet Hospital is seeking an experienced Patient Care Coordinator to join our state-of-the-art emergency and specialty hospital. As a Patient Care Coordinator, you will act as a liaison between the front and back of the hospital by facilitating client/patient flow between the waiting room, exam rooms, CSR staff, and clinical staff, triaging medical phone calls, coordinating client/doctor communication, and performing ER visit follow-up calls. Evening, weekend, and holiday work across both locations may be required as part of the normal workweek.

Requirements

  • Previous veterinary experience

Responsibilities

  • Monitor the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status
  • Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
  • Coordinate patient flow between multiple specialties
  • Manage Cornerstone hospital census
  • Facilitate discharge appointments for all services
  • Perform patient discharges in coordination with the technical team
  • Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges
  • Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
  • Receive and address patient care telephone calls from the general public
  • Call previous day's ER clients for follow-up feedback for both locations

Benefits

  • Trupanion pet insurance
  • Discounts on pet treatments, procedures, and food
  • Annual continuing education allowance
  • Free continuing education sessions
  • BluePearl University for training
  • Access to over 2,000 medical journals for clinicians
  • Medical, dental, vision, and life insurance options
  • Parental leave benefits
  • Flexible work schedules
  • 401k and retirement planning
  • Paid time off
  • Floating holiday plans
  • Access to a regional licensed social worker

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

No Education Listed

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