Bilingual - Full Time, Patient Care Coordinator (Front Desk) - Sexual and Reproductive Health

HealthQ•Beverly, MA

20d•$20 - $24•Onsite

About The Position

HealthQ is a non-profit organization established in 1971, dedicated to providing exceptional sexual and reproductive health care without judgment or barriers. With multiple locations, HealthQ offers services such as birth control, abortion care, gender-affirming care, STI testing and treatment, HIV testing and referral, and other preventive health services. The organization is seeking a full-time Patient Care Coordinator (Front Desk) to join their team and provide administrative support to their health centers. This role is crucial for ensuring efficient operations and delivering quality care to patients. The Patient Care Coordinator will be responsible for patient check-in and check-out, collecting payments at the time of service, and patient registration. A strong understanding of quality healthcare and excellent customer service skills are essential for this position.

Requirements

At least two (2) years of experience in customer service and/or health and human services experience.
High School Diploma or the equivalent in education and closely related work experience.
Dedication to and have passion for reproductive health, and the achievement of reproductive justice and health equity.
Excellent verbal and written communication and active listening skills including the ability to communicate effectively with diverse audiences.

Nice To Haves

Bi-lingual in English and Spanish

Responsibilities

Greet patients in a courteous, respectful, caring manner.
Responsible for patient check-in and check-out, collecting money at time of service, and registering of patients.
Collect copays and unpaid balance amounts and set up payment plans.
Inform patients about the availability of discounts based on income and MA Department of Public Health coverage in specific situations.
Assist patients in completing the Application for Discounted Care.
Answer incoming calls and text messages for three health centers and triage appropriately.
Obtain and document patient and appointment information in the electronic health record system (athenahealth).
Communicate effectively and sensitively to patients from a wide range of backgrounds and ages.
Maintain confidentiality and exercise sensitivity and a non-judgmental manner in dealing with sexuality and sensitive issues with clients.
Encourage collection of feedback from patients via completion of patient satisfaction surveys.
Enter referrals as received.
Contact patients on upcoming schedule lists daily to reduce no-shows.
Conduct verification of insurance benefits and document insurance coverage accordingly.
Assist patients with HMO plans in obtaining referrals.
Act as a liaison between patients and financial assistance funds (abortion, gender-affirming, etc.); notify the finance department of pledges as confirmed.