Patient Care Coordinator II - Vadent Health Ctr. - Partial Year

Stanford Health Care • Stanford, KY

54d • $34 - $38 • Onsite

About The Position

This is a Stanford Health Care job. The Patient Care Coordinator II role involves acquiring job skills, policies, and procedures to complete substantive assignments of moderate scope and complexity. The position requires exercising judgment within defined guidelines and practices to determine appropriate action. Employees will perform work in their assigned area(s) to develop expertise needed to be fully functional in a specialty area/clinic. Proficiency is expected in areas such as rooming, check-in/out, vaccine administration, medication administration, POC testing, specimen collection, procedure assist, prescription refills, and CRM/In-Basket Management. Other duties may include specific protocols, disability paperwork, improvement work, schedule sweeps, temp logs, audits, and acting as a preceptor or Super User.

Requirements

• High School Diploma or GED equivalent
• Medical Assistant Certificate/Diploma from an approved school /institution or equivalent documented training
• 1- 5 years of directly related experience Required
• Knowledge of and ability to use and apply medical terminology in performing his/her duties.
• Knowledge of coding and billing regulations.
• Knowledge of computer systems and software used in functional area.
• Ability to speak and write effectively at a level appropriate for the job.
• Ability to solve problems and identify solutions.
• Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
• Ability to work independently as well as an integral part of the patient care team.
• Ability to follow instructions and standard operating procedures.
• Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills.
• Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports)
• Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment.
• Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices.
• Requires basic knowledge and understanding of the theories, concepts, principles and practices of health care.
• Learns to apply principles, theories, and concepts through work assignments.
• Intermediate proficiency in the MS Office Suite applications , Database, healthcare billing system, healthcare health record system.
• Requires full knowledge of basic analytical principles, concepts, and methods and the ability to apply established practices and concepts to perform work.
• BLS - Basic Life Support required

Nice To Haves

• CMA - Certified Or Registered Medical Assistant preferred

Responsibilities

• Prepares the necessary information (i.e. lab and procedural results), equipment and supplies for exam.
• Assists physicians with procedure set-ups, patient procedures and examinations.
• Performs patient care, including vital signs, weights, rooming, assisting with procedures, medication administration (vaccinations) and injections and other necessary tests.
• Administers medication following approved procedures and only after checking medication and dose with a licensed person.
• Processes requests for prescription refills according to established practice.
• Performs waived testing (urine dipstick, urine pregnancy test, blood glucose testing), perform EKGs, administer immunizations.
• Collects and sends specimens to appropriate labs for testing per protocol.
• Assists the physician with maintaining preventive health measures for a panel of patients.
• Promptly and accurately reports and refers patient’s concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel.
• Schedules and edits and maintains patient physician appointments for new and returning patients, using the scheduling system.
• Schedule radiology appointments.
• Maintains clean and orderly exam rooms, hallways and work areas.
• Effectively responds to inquiries from patients, their relatives and/or referring physicians on services and provides accurate information in a timely fashion.
• Provides information, referrals and customer service.
• Acts as a patient advocate, coordinator and liaison for Stanford Health Care in dealing with the community.
• Acts as non-clinical liaison/concierge/navigator for the referred patients in any way the patient needs before, during or after an encounter with a Stanford medical facility.
• Informs patient’s authorization and collects payment for new and returning patients, using the scheduling system.
• Collects patient demographic and insurance data and enters into systems as well as assigns medical record numbers.
• Assures appropriate verifications and authorizations are complete before patient sees provider.
• Assists with all messaging from the patient to the physician in a timely manner.
• Coordinates with SHC Special Patient Services.

Benefits

• Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
• You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED