Patient Care Coordinator Home Health

Compassus•Bastrop, TX

About The Position

The Patient Care Coordinator at Ascension at Home together with Compassus models Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation, promotes the Compassus philosophy using the 6 Pillars of Success, upholds the Code of Ethical Conduct, and fosters positive working relationships within the company and with external stakeholders. The primary function is to schedule patient services and coordinate with staff. The role schedules and documents patient schedules, helps coordinate care with management and the patient’s interdisciplinary team, and communicates with patients, staff, other healthcare professionals, and referral sources. The coordinator responds to agency and patient needs professionally and creatively, performs on-call responsibilities as assigned, and carries out other assigned duties. The position requires a high school diploma or GED. Patient scheduling experience is highly preferred, and prior customer service experience is preferred. Strong written and verbal communication, English language proficiency, basic mathematical ability, and the ability to understand and embrace the integrated healthcare-at-home philosophy are also required. Physical demands include regular standing and walking, manual dexterity, and the ability to lift and move objects weighing up to 25 pounds. Visual requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. Adaptations may be made to accommodate team members with disabilities.

Requirements

High school diploma or GED.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages.
Ability to read and interpret business, professional, technical, and governmental materials; write reports, business correspondence, and procedure manuals; and present information and respond to questions.
Strong written and verbal communication skills.
Ability to understand, read, write, and speak English.
Ability to understand and embrace the integrated healthcare-at-home philosophy.

Nice To Haves

Patient scheduling experience is highly preferred.
Prior customer service experience is preferred.

Responsibilities

Schedule and appropriately document patient schedules in a timely manner.
Participate in coordinating care with management and the patient interdisciplinary team.
Communicate effectively with patients, staff members, other healthcare professionals, and referral sources.
Respond to agency and patient needs in a professional and creative manner.
Perform on-call responsibilities as assigned.
Perform other duties as assigned.
Model Compassus values, promote its philosophy, uphold the Code of Ethical Conduct, and foster positive working relationships.