Health Home Care Coordinator

Easterseals Midwest•Maryland Heights, MO

About The Position

The Health Home Care Coordinator gathers and processes information for the Health Home program, provides information and referrals for services, maintains and monitors program data, and reports program-related data. The role ensures program outcomes and objectives are met and that services meet organizational guidelines, funder requirements, and accreditation standards. This position fulfills the Health Home Facilitator role under DMH Health Home guidelines. The coordinator works with individuals and program staff to manage enrollments, transfers, and discharges; monitor hospital admissions and discharges; track metabolic screening information; assess eligibility for community services; and maintain accurate program data and reports. The position typically works weekday daytime hours, with possible evening and weekend work as needed. Work is primarily in an office, with occasional meetings at community locations and possible travel between program offices or community locations.

Requirements

High school diploma or equivalent.
At least one year of experience working in an office or administrative position.
Experience using Microsoft Office, with intermediate-level skill in Excel.
Knowledge of disabilities, medical care, and behavioral supports.
Ability to gather and interpret data from electronic health records and create reports.
Ability to multitask and prioritize daily activities to meet timelines.
Ability to establish and maintain effective interpersonal relationships and work cooperatively in a team-based environment.
Current driver’s license and proof of insurance.
Ability to travel between program offices or to community locations for meetings, as needed.
Ability to work weekday daytime hours and, as needed, evenings and weekends.

Nice To Haves

Bachelor’s degree in human services or a related field.
Experience working in a healthcare setting.
Previous experience with Electronic Health Record systems or other data systems.

Responsibilities

Gather, research, and process information for Health Home program enrollments, transfers, and discharges; verify required information and enter it within established timeframes.
Ensure state requirements and internal standards are met before submitting information to DMH.
Access hospital data portals and reports to monitor individuals’ admissions and discharges; create reports and communicate hospitalization information to nursing staff daily.
Extract metabolic screening values from electronic records and enter them into DMH and internal systems; monitor upcoming screening due dates and notify nursing staff.
Answer questions about Health Home Program services, evaluate eligibility for community services, make referrals, and provide population-based healthcare materials based on individual needs.
Maintain tracking systems and data across multiple systems, ensuring accuracy and currency; provide data to Health Home staff and run reports as scheduled or requested.
Manage census information, including DM and slot availability.
Research and obtain outreach individual data to support re-engagement in services.
Identify and research high utilizers of emergency care for reporting purposes.
Cross-train on Health Home Care Coordinator tasks and maintain current workflows for assigned tasks.
Participate in organizational, funder, and external training opportunities.
Maintain confidential information in accordance with HIPAA regulations and complete and maintain required trainings and certifications.