Home Health Referral Care Coordinator

Paradigm • Tampa, FL

9d • $21 - $23 • Remote

About The Position

Paradigm is seeking a Home Health Referral Care Coordinator to support its Home Health Operations team. The role coordinates referrals, communicates with providers and injured workers, and helps ensure timely access to home health and IV therapy services. It is suited to an organized, detail-oriented person who can manage multiple priorities in a fast-paced, customer-focused environment.

In this fully remote position, the coordinator is a key contact for providers, referral sources, injured workers, and internal teams. The role supports referral intake, documentation, authorization letters, vendor coordination, and follow-up to facilitate safe and effective care coordination. This is a full-time position scheduled Monday through Friday, 12:00 p.m. to 8:30 p.m. ET, with assigned weekend on-call duties and compensation for those duties. The hourly pay range is $21 to $23.

Requirements

• Some college and/or a medical background; an LPN is preferred.
• Proficient reading, writing, grammar, and mathematics skills.
• Knowledge of medical terminology.
• Good interpersonal and communication skills.
• Moderate PC skills, with an emphasis on accuracy.
• Excellent organizational and prioritization skills and the ability to multitask.
• Computer proficiency with Microsoft Word, Excel, and PowerPoint.
• Ability to cooperate and work cohesively with coworkers, management, and external customers.
• Ability to plan and complete duties with minimal supervisory direction and use sound judgment, tact, diplomacy, and compassion in verbal and written communication.
• Ability to follow up with supervisors, coworkers, or residents about reported complaints, problems, and concerns.
• Knowledge of injured workers’ rights and ability to support their privacy, dignity, and well-being.
• Ability to maintain confidentiality of demographic, employee, and operations data.
• Ability to complete in-service training requirements and maintain acceptable attendance and appropriate dress.

Nice To Haves

• LPN credential.
• Experience with workers’ compensation insurance, referrals, and authorizations.

Responsibilities

• Staff home health and IV therapy referrals and assist the Intake Department with new home health referrals as needed.
• Maintain positive public relations with referral sources and identify network providers to staff and accept home health referrals.
• Verify demographic data and contact referral sources to obtain orders, medical records, and other documentation needed to staff cases.
• Respond to inquiries and questions promptly and professionally, and follow up appropriately with supervisors, coworkers, and residents.
• Identify local vendors for needed services, negotiate rates when necessary, and provide single-case agreements to ensure appropriate pricing and margins.
• Answer phone calls; manage documents and intake referrals; prepare letters of authorization; and negotiate pricing.
• Demonstrate knowledge of injured workers’ rights and protect their privacy, dignity, and well-being.
• Follow up with hospitals, doctors, and insurance carriers to obtain clinical information needed for safe discharge home.
• Support Paradigm’s mission, values, and vision through effective communication, positive role modeling, excellent customer service, and compliance with applicable regulatory requirements and Quality Assurance initiatives.
• Develop an understanding of Paradigm’s organization, products, operations, and customers; collaborate to meet customer needs and take accountability for service quality.
• Help maintain a work environment free from illegal or discriminatory behavior and harassment, including sexual harassment.
• Assist with assigned weekend on-call duties.
• Assist with marketing calls as needed.
• Maintain reliable and predictable attendance during scheduled work hours.
• Use AI tools to support day-to-day tasks, improve efficiency, and enhance output quality; adopt trained technologies in accordance with established processes and guidelines.

Benefits

• Health insurance options including PPO, HDHP, and HMO plans through Cigna and Kaiser (Kaiser available to California employees only).
• 401(k) matching contributions.
• Employer-paid life and disability insurance.
• Flexible spending and commuter accounts.
• Employer-matched HSA contributions.
• Paid time off and personal holiday programs.
• One paid volunteer day per calendar year for full- and part-time employees.
• Learning and development support, including the Learning Excellence at Paradigm (LEAP) program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed