Health Home Care Coordinator

Easterseals Midwest•Saint Louis, MO

5d•Onsite

About The Position

The Health Home Care Coordinator gathers and processes information for the Health Home program, provides information and referrals for services, maintains and monitors program data, and reports program-related data. The coordinator helps ensure program outcomes and objectives are met and that services comply with organizational guidelines, funder requirements, and accreditation standards. This position fulfills the Health Home Facilitator role under DMH Health Home guidelines. The role involves processing enrollment, transfer, and discharge information; monitoring hospital admissions and discharges; extracting metabolic screening values; responding to questions about Health Home services; assessing eligibility for community services; and maintaining accurate tracking systems and reports. The coordinator also manages census information, supports outreach and re-engagement, identifies high emergency-care utilizers for reporting, and cross-trains on assigned Health Home Care Coordinator tasks. The position typically works weekday daytime hours, with possible evening and weekend work as needed. Work is primarily in an office, with occasional meetings at community locations and possible travel between program offices or to community locations. The role uses office equipment and computer/electronic devices and requires a current driver’s license and proof of insurance. Required trainings and certifications must be completed and maintained, and confidential information must be handled in accordance with HIPAA regulations.

Requirements

High school diploma or equivalent.
At least one year of experience working in an office or administrative position.
Experience using the Microsoft Office suite, with intermediate-level Excel skills.
Knowledge of disabilities, medical care, and behavioral supports.
Ability to gather and interpret data from electronic health records to create reports.
Ability to multitask and prioritize daily activities to meet timelines.
Ability to establish and maintain successful interpersonal relationships and work cooperatively in a team-based environment.
Current driver’s license and proof of insurance.
Ability to complete and maintain required trainings and certifications.
Ability to maintain confidential information in accordance with HIPAA regulations.

Nice To Haves

Bachelor’s degree in human services or a related field.
Experience working in a healthcare setting.
Previous experience working with Electronic Health Record systems or other data systems.

Responsibilities

Gather, research, and process Health Home program information for enrollments, transfers, and discharges; obtain, verify, and enter required information within established timeframes and ensure state requirements and internal standards are met before submitting information to DMH.
Access hospital data portals and reports to monitor individuals’ admissions and discharges; obtain information, create reports, and communicate hospitalization information to nursing staff daily.
Extract metabolic screening values from electronic records and enter them into DMH and internal systems; monitor upcoming screening due dates and communicate them to nursing staff.
Answer questions about Health Home Program services, evaluate individuals’ eligibility for community services, make referrals as needed, and provide population-based healthcare materials based on individual needs.
Maintain tracking systems and data in multiple systems, keeping information accurate and up to date; provide data to Health Home staff and run reports as scheduled or requested.
Manage census information, including breakdowns of DM and slot availability; research and obtain outreach individual data to support service re-engagement.
Identify and research high utilizers of emergency care for reporting purposes.
Cross-train on Health Home Care Coordinator tasks and maintain updated workflows for assigned tasks.
Participate in organizational, funder, and external trainings for ongoing growth and development.
Maintain confidential information in accordance with HIPAA regulations and complete and maintain required trainings and certifications.
Travel between program offices or to community locations for meetings as needed.