Patient Care Technician Jobs in San Jose, AZ

About The Position

Requirements

• High school diploma or equivalent.
• One of the following patient care technician qualifications: graduation from a PCT program and at least 6 months of hospital experience; CNA program graduation, completion of EKG and phlebotomy coursework, eligibility for PCT certification, and at least 6 months of hospital experience; or NHA PCT certification and at least 6 months of hospital experience.
• Alternatively, for the Senior Nursing Attendant qualification: high school diploma or equivalent, graduation from a Certified Nursing Attendant Program, CNA certification, and at least 6 months of relevant experience.
• Basic Life Support or Heartsaver CPR/AED certification issued by the American Heart Association, required upon entry to the position.
• Complete the PCT online program within 3 months of hire.
• Working knowledge of English demonstrated through verbal, reading, and writing abilities.
• Strong customer service and communication skills.
• Ability to communicate effectively with all levels of the organization.
• Required license/certification: Basic Life Support certification.

Nice To Haves

• Knowledge of another language is an asset.

Responsibilities

• Demonstrate knowledge of and incorporate NYU Langone Health Core Values into job duties.
• Respect patient confidentiality, privacy, dignity, and rights.
• Be accountable for supplies, equipment, and environmental support.
• Assist with collecting data for the unit’s Quality and Performance Improvement Program, including patient satisfaction measures.
• Assist the nurse with reviewing patient and family responses and satisfaction and with corrective action plans.
• Recognize personal limitations and request assistance when needed.
• Discuss educational concerns and goals with the Nurse Manager or appropriate leadership and seek learning resources for identified needs.
• Participate in orienting other patient care technicians, unit meetings, and conferences.
• Complete annual mandatory education requirements for patient care technicians.
• Demonstrate awareness of the needs and behaviors of different patient age groups and cultures.
• Support unit activities and assist in emergencies as directed.
• Use specialized skills and follow safety practices when performing assigned patient-care tasks, including phlebotomy, glucose fingersticks, and electrocardiograms.
• Follow infection prevention and control standards.
• Assist with assigned data collection and activities, patient and family safety and comfort, and admission, transfer, and discharge procedures.
• Communicate support and responsiveness to patients, families, and staff verbally and nonverbally.
• Observe general patient behavior and report observations to the assigned registered nurse.
• Perform safety observations for patients on continuous observation or in restraints, according to policy and direction.
• Assist patients with activities as applicable and complete responsibilities delegated by the registered nurse.
• Communicate clearly, caringly, and respectfully with patients, families, nurses, and other healthcare team members, and function as a respectful team member.
• Respond promptly and effectively to patient call lights; assist with personal care and activity requests and refer requests outside the technician’s role to the assigned professional nurse.
• Report patient observations to the responsible professional nurse and respond to tasks delegated by registered professional nurses.
• Secure patients’ personal property and handle valuables according to hospital procedure; maintain unit cleanliness as appropriate to the position.
• Provide direct assistance to members of the healthcare team, including nurses, physicians, nursing attendants, unit clerks, escort, dietary, and other healthcare employees.
• Help prepare patients for scheduled appointments, including transfer to a stretcher or wheelchair.
• Run errands to other departments, including delivery of specimens and equipment.
• Keep patient environments, equipment, care areas, and units clean, safe, and orderly.
• Ensure necessary equipment and supplies are available in patient rooms and on the unit.

Benefits

• Comprehensive benefits and wellness package for employees and their loved ones.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.
• Employee resources and services intended to support quality of life for employees and their families.