Patient Attendant Jobs

About The Position

Requirements

• High school diploma or equivalent.
• For the Patient Care Technician pathway: graduate of a PCT program with at least 6 months of hospital experience; or CNA program graduate plus EKG and phlebotomy course completion, eligibility for PCT certification, and at least 6 months of hospital experience; or NHA PCT certification and at least 6 months of hospital experience.
• For the Senior Nursing Attendant pathway: graduate of a Certified Nursing Attendant program, CNA certification, and at least 6 months of relevant experience.
• Basic Life Support or Heartsaver CPR/AED certification issued by the American Heart Association, required upon entry to the position.
• PCT online program must be completed within 3 months of hire.
• Working knowledge of English, demonstrated through verbal, reading, and writing abilities.
• Strong customer service and communication skills.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Additional language skills are an asset.

Responsibilities

• Demonstrate knowledge of and incorporate NYU Langone Health Core Values into job duties.
• Respect patient confidentiality, privacy, dignity, and rights.
• Be accountable for supplies, equipment, and environmental support.
• Assist with data collection for the unit’s Quality and Performance Improvement Program, including patient satisfaction measures.
• Assist nurses with reviewing patient and family responses and satisfaction and with corrective action plans.
• Recognize personal limitations and request assistance when needed.
• Discuss educational concerns and goals with the Nurse Manager or appropriate leadership, and seek learning resources for identified needs.
• Participate in orientation of other patient care technicians, unit meetings, and conferences.
• Complete annual mandatory education requirements for patient care technicians.
• Demonstrate awareness of the needs and behaviors of different patient age groups and cultures.
• Support unit activities and assist in emergency situations as directed.
• Use specialized skills and safety practices for assigned patient-care tasks, including phlebotomy, glucose fingersticks, and electrocardiograms.
• Follow infection prevention and control standards.
• Assist with data collection and assigned activities, patient and family safety and comfort, and admission, transfer, and discharge procedures.
• Communicate responsiveness and support to patients, families, and staff, and function respectfully as a member of the health care team.
• Observe general patient behavior and report observations to the assigned registered nurse.
• Perform safety observations for patients on continuous observation or in restraints, in accordance with policy and direction.
• Assist patients with activities as applicable and complete responsibilities delegated by the registered nurse.
• Answer call lights promptly; assist with personal care and activity requests, and refer requests outside the technician’s role to the assigned professional nurse.
• Report all patient observations to the responsible professional nurse and respond to specific tasks delegated by registered professional nurses.
• Secure patients’ personal property and handle valuables according to hospital procedure.
• Maintain nursing unit cleanliness as appropriate to the position.
• Provide direct assistance to team members, including nurses, physicians, nursing attendants, unit clerks, escorts, dietary staff, and other health care employees.
• Help prepare patients for scheduled appointments, including placing patients on stretchers or in wheelchairs.
• Run errands to other departments, including delivering specimens and equipment.
• Keep patient environments, equipment, and patient-care areas clean, safe, and orderly.
• Ensure necessary equipment and supplies are available in patient rooms and on the unit.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.