About The Position

NYU Langone Hospital—Long Island is hiring a part-time evening Patient Care Technician / Senior Nursing Attendant for its Pediatric ICU. The successful candidate assists professional nurses in caring for patients and families by completing assigned patient-care tasks and providing competent, safe, and compassionate care. The role emphasizes understanding the challenges associated with hospitalization, procedures, and diagnostic tests, while supporting the unit through attention to supplies, equipment, and the care environment. The employee demonstrates NYU Langone Health Core Values in all aspects of job performance. The position involves assisting with patient safety, comfort, personal care, activities, admissions, transfers, and discharges; observing patients and communicating relevant information to nurses; and performing delegated tasks, including certain specialized procedures. The technician also supports unit operations, patient and family satisfaction efforts, infection prevention, emergency responses, equipment readiness, and a clean, safe environment. The role requires a high school diploma or equivalent and one of the specified patient-care training and experience pathways. Candidates must have the required American Heart Association BLS or Heartsaver CPR/AED certification upon entry. A PCT hired through the specified pathways must complete the PCT online program within three months of hire. Working knowledge of English and strong customer-service and communication skills are required; another language is an asset.

Requirements

  • High school diploma or equivalent.
  • Patient Care Technician pathway: graduate of a PCT program and at least six months of hospital experience; or CNA graduate, completion of EKG and phlebotomy courses, PCT certification eligibility, and at least six months of hospital experience; or National Healthcareer Association (NHA) PCT certification and at least six months of hospital experience.
  • For the Senior Nursing Attendant pathway: graduate of a Certified Nursing Attendant program, CNA certification, and at least six months of relevant experience.
  • American Heart Association Basic Life Support (BLS) or Heartsaver CPR/AED certification upon entry to the position.
  • PCT hires must complete the PCT online program within three months of hire.
  • Working knowledge of English, including verbal, reading, and writing abilities.
  • Strong customer service and communication skills.
  • Ability to communicate effectively with all levels of the organization.
  • Required license/certification: Basic Life Support certification.

Nice To Haves

  • Knowledge of another language.

Responsibilities

  • Demonstrate and incorporate NYU Langone Health Core Values into work duties.
  • Respect patient confidentiality, privacy, dignity, and rights.
  • Maintain accountability for supplies, equipment, and environmental support.
  • Assist with data collection for unit quality and performance improvement activities, including patient satisfaction measures.
  • Assist the nurse in reviewing patient and family responses and satisfaction and in developing corrective action plans.
  • Recognize personal limitations and request assistance when needed.
  • Discuss educational concerns and goals with the Nurse Manager or appropriate leadership, and seek resources for identified learning needs.
  • Participate in orientation of other patient care technicians, unit meetings, and conferences.
  • Complete annual mandatory education requirements for patient care technicians.
  • Show awareness of the needs and behaviors of patients across age groups and cultures.
  • Support unit activities and assist in emergencies as directed.
  • Use specialized skills and safety practices for assigned patient-care tasks, including phlebotomy, glucose fingersticks, and electrocardiograms.
  • Follow infection prevention and control standards.
  • Assist with data collection and assigned activities, patient and family safety and comfort, and admission, transfer, and discharge procedures.
  • Communicate responsiveness and support verbally and nonverbally to patients, families, and staff; work respectfully with the health care team.
  • Observe general patient behavior and report observations to the assigned registered nurse.
  • Perform safety observations for patients on continuous observation or in restraints, according to policy and direction.
  • Assist patients with applicable activities and complete responsibilities delegated by registered nurses.
  • Answer call lights promptly, assist with personal care and activity requests, and refer requests outside the technician’s role to the assigned professional nurse.
  • Report patient observations to the responsible professional nurse and respond to task requests delegated by registered nurses.
  • Secure patients’ personal property and handle valuables according to hospital procedure.
  • Maintain nursing-unit cleanliness as appropriate to the position, including areas such as utility rooms and unit refrigerators.
  • Assist other health care team members, including nurses, physicians, unit clerks, escorts, dietary staff, and other employees.
  • Prepare patients for scheduled appointments, including placing them on stretchers or in wheelchairs; run errands to other departments, including delivering specimens and equipment.
  • Keep patient environments, equipment, and care areas clean, safe, and orderly.
  • Ensure necessary equipment and supplies are available in patient rooms and on the unit.

Benefits

  • Comprehensive benefits and wellness package
  • Financial security benefits
  • Generous time-off program
  • Employee resource groups for peer support
  • Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being
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