Patient Access Advocate
Intuitive Health • Navarre, FL54d • Onsite
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Patient Access Advocate, PRN, Navarre
Intuitive Health•Navarre, FL
•Onsite
About The Position
The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record database, and performing general clerical duties. In this position, it is imperative that you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome. The ability to multitask is a must. The Patient Access Advocate performs registration functions, including updating of demographics, insurance verification, collection of point of service payments, and documentation of registration information within an electronic system. The Patient Access Advocate will confirm account being registered has accurate information to ensure clean billing. The Patient Access Advocate will also perform visit closure activities, including collecting payment, and any needed follow-up activities required. The Patient Access Advocate provides the highest level of customer service to patients/family at the time of service through registration interactions, as well as providing wayfinding to patients and/or visitors.
Requirements
- High school diploma or GED.
- Demonstrated customer service, communication, and interpersonal skills.
- Basic computer proficiency and the ability to learn new technology and systems.
- Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
Nice To Haves
- One (1) year of customer service experience.
- Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting.
- Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).
Responsibilities
- Greet patients in a friendly, courteous, and professional manner in both in-person and over the phone.
- Check patients in and out.
- Perform visit closure activities to include collecting payment, and any follow-up activities that may be necessary for patient care.
- Verify insurance for eligibility and benefits using an online electronic verification system or by contacting the payer directly. Collect copayments, coinsurance, and deductibles.
- Assist staff and patients with clerical duties as needed, including copying, scanning, and faxing documents.
- Creating and maintaining patient files.
- Answer and screen phone calls and direct to the appropriate individual. Take and direct messages as necessary.
- Provides callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
- Confirm all paperwork is filled out correctly.
- Make sure the front desk, waiting room area, and children’s play area are always clean and presentable.
- Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, vacuuming, mopping floors and cleaning counters.
- Encourage a work environment that is friendly and respectful.
- Provide patients and their families with a customer focused, friendly reassuring open environment that encourages patients to return to our ED/UCs.
- Follow all HIPAA policies and procedures.
- Follow all company policies.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
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