Patient Care Advocate
About The Position
At Freedom Behavioral, patient care comes first. Our dedicated team is committed to quality, compliance, and compassionate service. Backed by an energetic and forward-thinking leadership team, we are actively implementing positive changes and creating a culture where employee growth and teamwork are top priorities. If you're passionate about mental health, motivated by meaningful work, and have experience supporting forensics patients, we would love to hear from you! The Patient Care Advocate is responsible for rounding on patients to assess needs, provide support, and ensure patient satisfaction, while also managing patient accounts as a banking custodial function at Freedom Behavioral Hospital of Ferriday. This role combines direct patient interaction with financial stewardship to support overall patient care and wellbeing.
Requirements
- High school diploma or GED required
- Prior experience in patient advocacy, customer service, or financial/accounting roles in a healthcare setting preferred
- Strong organizational and time management skills
- Excellent communication and interpersonal skills to interact effectively with patients, families, and staff
- Proficiency in basic accounting functions and use of computers for documentation and reporting
- Ability to maintain strict confidentiality in all patient and financial matters
- Ability to stand, walk, bend, and lift up to 25 pounds during patient rounding and canteen operations
Nice To Haves
- Associate’s degree in Business, Healthcare Administration, or related field preferred
Responsibilities
- Conduct daily rounds on patients to assess concerns, needs, and overall satisfaction
- Serve as a liaison between patients and clinical teams to address concerns and enhance care experiences
- Advocate for patient rights and dignity by ensuring timely follow-up on concerns or requests
- Manage patient personal funds held in a local bank account for approximately 60 patients
- Deposit patients’ personal monies and make payments on their behalf per their authorization
- Maintain accurate financial records of patient funds as a separate custodial function of the hospital
- Perform accounting functions for receipts and disbursements, posting and journalizing ledgers, and preparing financial account reports
- Prepare detailed accounting by patient and in total for monies maintained in the bank
- Maintain the following journals and financial activities: Cash Disbursements Journal, Cash Receipts Journal, Daily transaction postings, Trial Balance reports, Revenue entries for patient mail and lockbox deposits, Interest payments to individual patient ledgers
- Write checks on patients' behalf for personal bills, care and maintenance payments, insurance, utilities, rent, subscriptions, clothing orders, eye and dental clinic payments
- Provide financial reports to families, patients, Social Workers, banking institutions, auditors, attorneys, and other appropriate parties as necessary
- Assist families and relevant parties in closing accounts of deceased patients
- Provide financial documentation for investigations upon request if issues arise or complaints are filed
- Manage and operate the Patient Canteen, maintaining accurate inventory and established PAR levels
- Replenish inventory as needed and operate the canteen twice weekly
- Maintain accurate records of purchases and reconcile transactions with individual patient monetary accounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
