PATIENT ADVOCATE / TRANSPORTATION

UHS•Jeffersonville, IN

61d•Onsite

About The Position

Wellstone Regional Hospital is a 100-bed acute care facility located in Jeffersonville, Indiana and has been providing quality health care to the residents of Southern Indiana and the Louisville area since 2003. Wellstone specializes in the treatment of Adolescents, Children, and the Adult population. In addition to our in-patient services, we offer out-patient programs as well. Wellstone is currently searching for a Patient Advocate. The Patient Advocate is responsible for serving in the role of patient advocate for the patients at Wellstone Regional Hospital. In addition, this position also supports Outpatient Transport Operations 20 hours per week. Responsibilities include review of patient/family concerns, initial contact, investigation and attempt to resolve to patient’s satisfaction as well as maintaining the grievance binder, data entry into the MIDAS system, and leading a weekly grievance committee. The Patient Advocate will act as the liaison between the complainant and hospital administration/staff. Will be involved in with regulatory agencies as requested related to the grievance process. This position serves as the Civil Rights Coordinator for the building ensuring all duties are meeting regulation 45 CFR 92.7.

Requirements

High School Degree or equivalent required.
One to three years of related experience.
Knowledge of psychiatric patient care techniques.
Understanding of mental illness.
Valid driver’s license.
CPI and CPR training.
Strong computer skills.
Ability to work in MIDAS.
Knowledge of patient regulations.
Strong communication skills.

Nice To Haves

Knowledge of psychiatric patient care techniques with understanding of mental illness, preferred.

Responsibilities

Serve in the role of patient advocate for the patients at Wellstone Regional Hospital.
Support Outpatient Transport Operations 20 hours per week.
Review patient/family concerns, initial contact, investigation and attempt to resolve to patient’s satisfaction.
Maintain the grievance binder.
Perform data entry into the MIDAS system.
Lead a weekly grievance committee.
Act as the liaison between the complainant and hospital administration/staff.
Be involved with regulatory agencies as requested related to the grievance process.
Serve as the Civil Rights Coordinator for the building ensuring all duties are meeting regulation 45 CFR 92.7.