Front Desk Patient Advocate

LAKE LUCERNE LIFESTYLE DENTISTRY•Orlando, FL

20d•$24 - $30•Onsite

About The Position

Lake Lucerne Cosmetic & Implant Dentistry in Orlando, FL is looking for a warm, motivated Front Desk Patient Advocate to be the welcoming face of our practice. This is an exciting opportunity to make a real difference in patients' lives by delivering an exceptional experience from the very first hello. If you're passionate about people and thrive in a fast-paced, patient-centered environment, we want to hear from you!

Requirements

Prior dental or medical front desk experience strongly preferred
Familiarity with dental practice management software (Dentrix)
Familiarity with patient communication systems (NexHealth, Weave)
Knowledge of dental insurance verification and billing processes (Overjet)
Excellent communication and interpersonal skills with a patient-first attitude
Multi-lingual skills (we speak Spanish, Portuguese, Russian, Arabic, Hindi at our office)
Strong organizational skills and ability to multitask in a busy front office environment
Proficiency in Microsoft Office and general computer skills
Positive, empathetic, and professional demeanor at all times

Responsibilities

Greet and check in patients with a friendly, professional demeanor to ensure a positive first impression
Schedule, confirm, and manage patient appointments using dental practice management software
Verify dental insurance benefits and assist patients in understanding their coverage
Collect and process patient payments, co-pays, and handle billing inquiries
Maintain accurate patient records and update demographic and insurance information
Answer and screen incoming calls, respond to patient inquiries, and follow up on treatment plans
Coordinate with clinical staff to ensure smooth patient flow throughout the office