Patient Billing Advocate I
Sarasota Memorial Health Care System•Sarasota, FL
•Onsite
About The Position
The Patient Billing Advocate serves as the patient’s advocate and promotes a positive patient experience by professionally receiving and responding to all incoming inquiries by assisting with billing questions and concerns while prioritizing first call resolution and patient satisfaction. The advocate is also responsible for evaluating a customer’s ability to pay, establishing mutually agreeable payment arrangements, and ensuring accurate and thorough account documentation.
Requirements
- A minimum of two (2) years of experience in a healthcare or customer service environment.
- A bachelor's degree can substitute for the required experience.
Nice To Haves
- Demonstrated ability to communicate effectively and speak distinctively during customer interactions.
- Ability to request, collect, and process payments accurately, as well as resolve customer complaints.
- Ability to meet either in person or via telephone, demonstrate effective communication skills, and handle difficult situations diplomatically and in a calm and professional manner.
- Demonstrated proficiency in utilizing windows-based applications, as well as the ability to navigate through applications to review and update insurance information.
Responsibilities
- Professionally receiving and responding to all incoming inquiries.
- Assisting with billing questions and concerns.
- Prioritizing first call resolution and patient satisfaction.
- Evaluating a customer’s ability to pay.
- Establishing mutually agreeable payment arrangements.
- Ensuring accurate and thorough account documentation.
Benefits
- Total Rewards Package
- Paid Time Off (start earning PTO on day one of employment)
- Tuition Reimbursement
- Discounted Medical, Prescription, Dental, Vision Benefit Plans for Full & Part-Time Employees
- Flexible Spending Accounts (Health Care and Dependent Care) - Pre-Tax Dollars
- Life Insurance
- Competitive rates
- Bonuses offered
- Disability Insurance
- Retirement Savings Plan: 403b
- Sarasota Campus for now - Discounted Child Care & Before and After School Program and Summer Camp!
- Bereavement Leave
- Free Parking
- On Campus Dining w/ a 10% discount
- Credit Union w/ teller machines on campus
- Direct Deposit
- Free Wellness Screening
- Free confidential counseling services
- Employee Discount Programs
- Recognition Programs
- Referral Programs
- Tremendous growth opportunities for hard workers!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
