Patient Advocate I

Advanced Dental Center•Louisville, KY

15h

About The Position

The Patient Advocate I is the first point of contact for Advance Dental Center patients and is part of the front office team. The role serves as a liaison between patients and back office staff, handling front office responsibilities while providing a high level of customer service. The position reports directly to the office manager and is classified as hourly and non-exempt.

Requirements

Minimum of a high school diploma.
Ability to provide a high level of customer service.
Excellent verbal and written communication skills.
Ability to multitask and work effectively in a fast-paced environment.
Follow HIPAA compliance requirements.
Strong organizational skills and excellent computer skills.
Ability to thrive in a team-oriented environment.
Ability to sit for long periods of time.
Ability to work in an area with noise levels typical of an office environment.

Nice To Haves

Previous experience working in the dental field.

Responsibilities

Greet patients and build rapport as they enter the dental practice.
Answer phone calls in a timely manner.
Verify appointments by email, text, and phone using Open Dental.
Make proactive calls to schedule appointments from the ASAP list.
Check in patients for their appointments.
Maintain and update patient profiles in Open Dental as needed before appointments.
Verify patients’ dental insurance before appointments.
Collect patient fees and copays before appointments.
Ensure patients understand their treatment plans and payment options.
Provide patients with quotes for dental procedures.
Check patients out and offer follow-up appointments.
Keep reception and front desk areas clean and sterilized.
Notify the office manager of office supply needs for ordering.
Complete other duties as assigned.