Patient Advocate I

Advanced Dental Center Inc•Louisville, KY

17h

About The Position

The Patient Advocate I is the first impression of Advance Dental Center and a member of the front office team, serving as a liaison between patients and back office staff. The position handles front office responsibilities while providing a high level of customer service. It reports directly to the office manager. The role is hourly and non-exempt.

Requirements

Minimum of a high school diploma.
Ability to provide a high level of customer service.
Excellent verbal and written communication skills.
Ability to multitask and work effectively in a fast-paced environment.
Must follow HIPAA compliance.
Well organized with excellent computer skills.
Ability to thrive in a team-oriented environment.

Nice To Haves

Previous experience working in the dental field.

Responsibilities

Greet patients as they enter the dental practice and build rapport.
Answer phone calls in a timely manner.
Verify patient appointments through email, text, and phone calls using Open Dental.
Make proactive calls to schedule appointments from the ASAP list.
Check in all patients for their appointments.
Maintain and update patient profiles in Open Dental as needed before appointments.
Ensure patients’ dental insurance is verified before appointments.
Collect patient fees and copays before appointments.
Ensure patients understand their treatment plans and payment options.
Provide patients with quotes for dental procedures.
Check patients out and offer them a follow-up appointment.
Keep reception and front desk areas clean and sterilized.
Notify the office manager of office supply needs for ordering.
Complete other duties as assigned.