Patient Advocate Level I

MedRisk • Conshohocken, PA

1d • $0 - $17

About The Position

The Patient Advocate is responsible for retaining client loyalty and referrals by providing clear, efficient, and valuable support to callers. The role involves communicating with Adjusters and Nurse Case Managers to help establish a best-in-class customer experience. The Patient Advocate also offers support, guidance, and positivity to patients and clients, working collaboratively with the team to achieve common goals and maintain desired results. The ideal candidate is empathetic and passionate about working with patients while meeting objectives that support business success.

Requirements

• Excellent communication skills.
• Self-motivated.
• Strong work ethic.
• Ability to multitask in a fast-paced environment and work independently.
• Detail-oriented, with time-management and organizational skills.
• Ability to think critically.
• Solid experience with MS Word, Excel, and Outlook.
• Strong data-entry skills.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Make outbound calls to schedule patients in a timely manner and meet internal and external metrics.
• Understand and comply with MedRisk’s interdepartmental procedures and policies.
• Meet department goals for quality and quantity of work input.
• Complete special projects or tasks assigned by the supervisor.
• Provide best-in-class customer service to callers.
• Investigate cases to find missing information needed to schedule patients for initial evaluations.
• Communicate with Adjusters and Nurse Case Managers to support the customer experience.
• Provide support, guidance, and positivity to patients and clients while collaborating with the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed