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Program Supervisor - Erie, Bradford, Meadville and Warren, PA

Crossroads Treatment Centers•Erie, PA
•Onsite

About The Position

Crossroads Treatment Centers provides outpatient, office-based medication-assisted treatment for people with opioid use disorder. The Program Supervisor oversees daily program operations across the Erie, Bradford, Meadville, and Warren, Pennsylvania clinic locations. The role ensures that operations follow OBOT operational standards and applicable regulatory requirements, manages and supports program staff, maintains required program documentation, coordinates with internal and external partners, and helps provide information to patients and staff. The position requires travel among the listed clinics, with mileage reimbursement. Expected hours are 37–40 per week, with flexibility to support evenings and weekends when needed.

Requirements

  • High school diploma or GED.
  • Meet state-defined minimum licensure, education, and experience requirements.
  • Flexibility to support evenings and weekends as needed.
  • Travel among the Erie, Bradford, Meadville, and Warren clinic locations.

Nice To Haves

  • Experience working in an Office Based Opioid Treatment (OBOT) program.
  • Supervisory experience.
  • Experience working with individuals with substance abuse or mental health needs.

Responsibilities

  • Oversee daily program operations and provide assistance where needed, subject to licensure and ability.
  • Ensure appropriate application of and adherence to OBOT Operational Standards and procedures issued by applicable regulatory authorities.
  • Perform responsibilities as directed by the immediate supervisor and/or governance authority.
  • Screen and interview prospective associates as needed and submit requests for approval when necessary.
  • Orient new associates to the program, or designate an appropriate supervisor to provide orientation, including new-hire policies, the associate handbook, and role responsibilities.
  • Conduct employee performance reviews, monitor personnel time, and respond to PTO requests.
  • Maintain program documentation in accordance with DEA regulations, including patient prescription records, physician DEA registration, physician caseload, and approved patient capacity.
  • Coordinate with internal and external people and agencies to inform, improve, or supplement service provision.
  • Coordinate with the Operations Support Team to address center needs.
  • Apply program and regulatory policies and procedures to daily operations.
  • Review and interpret policy or procedure changes and present relevant information to leadership.
  • Manage program staff and interact positively with patients, visitors, and community members.
  • Conduct internal audits to analyze program performance.
  • Perform administrative functions to ensure necessary information is provided to patients and staff.
  • Perform other duties as assigned by the Operations Support Team and Governance Authority.

Benefits

  • Medical, dental, and vision insurance.
  • Paid time off (PTO).
  • 401(k) options, including a matching program with no vesting period.
  • Annual continuing education allowance in a related field.
  • Life insurance.
  • Short- and long-term disability coverage.
  • Paid maternity and paternity leave.
  • Mental health day.
  • Calm subscription for employees.
  • Mileage reimbursement at the current IRS rate for local travel, if applicable.
  • Training for employees new to the field.
  • Community events promoting belonging and education.

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