Technician 1 - (Onsite Elizabethtown, PA)

Nordstrom•Elizabethtown, PA

5d•$19 - $32•Onsite

About The Position

The Technician 1 is the first-line onsite IT resource supporting distribution operations. The role keeps the technology used in operations running by resolving device and network issues, performing scheduled maintenance, and supporting projects. The schedule is Saturday through Monday, 5:30 AM to 6:00 PM, onsite in Elizabethtown, Pennsylvania. The technician supports end-user devices and connectivity, installs and maintains hardware, documents work in ticketing and asset tools, and escalates issues outside the role’s scope. The position also supports site rollouts and network changes in coordination with Operations and Facilities, while minimizing disruption to warehouse activities. Work takes place in a warehouse environment and includes physical activity and occasional overtime or on-call coverage for maintenance windows and rollouts.

Requirements

High school diploma or equivalent.
0–1 year of experience in service management, technical support, or troubleshooting and repairing technical equipment.
Working knowledge of Windows, basic networking (TCP/IP, DHCP, Wi-Fi), and common peripherals.
Ability to work independently and as part of a small team in a fast-paced environment.
Knowledge of technology, troubleshooting, and operating system fundamentals.

Nice To Haves

Four-year degree in a related field, or equivalent experience.
Distribution, warehouse, or industrial experience.
Familiarity with ServiceNow or similar ticketing tools.
Exposure to RF scanners, wireless infrastructure, or structured cabling.
CompTIA A+, Network+, or equivalent.

Responsibilities

Resolve incidents and service requests involving end-user devices, scanners, printers, workstations, and wireless connectivity.
Perform preventative maintenance and document it in tracking tools.
Install, configure, and replace hardware, including device lifecycle swaps.
Run and tidy cabling according to cable management safety standards.
Partner with the other second-shift IT technician and hand off open tickets and notes to the day team at shift change.
Escalate issues beyond first-line scope to the appropriate group, with clear notes.
Keep tickets, asset records, and documentation current.
Support site projects, rollouts, and network changes, coordinating with Operations and Facilities to minimize disruption on the floor.
Protect customer data and intellectual property and follow security standards.
Communicate clearly and concisely, own assigned tasks, prioritize work, meet SLAs, and adhere to scheduled work times.