Technician 1 (Onsite - Newark, CA)

Nordstrom • Newark, CA

3d • $23 - $39 • Onsite

About The Position

Technician 1 is the first-line on-site IT resource for the Newark, California distribution center’s second shift. The role keeps technology supporting distribution operations running by resolving device and network issues, completing scheduled maintenance, and supporting larger projects. The position reports to the IT Operations Regional Manager, West Coast Supply Chain, and is scheduled Monday through Friday from 2:15 PM to 10:50 PM.

Requirements

• High school diploma or equivalent.
• 0–1 year of experience in service management, technical support, or troubleshooting and repairing technical equipment.
• Working knowledge of Windows, basic networking (TCP/IP, DHCP, and Wi-Fi), and common peripherals.
• Ability to work independently and as part of a small team in a fast-paced environment.
• Ability to lift up to 50 pounds, work on ladders and lifts, stand or walk for extended periods, and work around conveyor and material handling equipment.

Nice To Haves

• Four-year degree in a related field, or equivalent experience.
• Distribution, warehouse, or industrial experience.
• Familiarity with ServiceNow or similar ticketing tools.
• Exposure to RF scanners, wireless infrastructure, or structured cabling.
• CompTIA A+, Network+, or equivalent.

Responsibilities

• Resolve incidents and service requests involving end-user devices, scanners, printers, workstations, and wireless connectivity.
• Perform preventative maintenance and document completed work in tracking tools.
• Install, configure, and replace hardware, including device lifecycle swaps.
• Run and tidy cabling in accordance with cable management safety standards.
• Partner with the other second-shift IT technician and hand off open tickets and notes to the day team at shift change.
• Escalate issues beyond first-line scope to the appropriate group, including Network Services Group, Hardware Asset Management, Core Infrastructure Group, Productivity Collaboration, Element Logic, or Manhattan Active, with clear notes.
• Keep tickets, asset records, and documentation current.
• Support site projects, rollouts, and network changes, coordinating with Operations and Facilities to minimize disruption on the floor.

Benefits

• Medical, vision, and dental coverage.
• Retirement benefits, including 401(k).
• Paid time away, PTO accruals, and holidays.
• Life insurance and disability coverage.
• Merchandise discount.
• Employee Assistance Program resources.
• May be eligible for performance-based incentives or bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED