Technician 1 - (Onsite Elizabethtown, PA)

Nordstrom•Elizabethtown, PA

2d•Onsite

About The Position

The Tech 1 is the first-line on-site IT resource supporting distribution operations. The role keeps operational technology running by resolving device and network issues, performing scheduled maintenance, and supporting larger projects. The schedule is Saturday through Monday, 5:30 AM to 6 PM, at the Elizabethtown, Pennsylvania site. The technician supports end-user equipment and wireless connectivity, maintains documentation and asset records, coordinates with Operations and Facilities, and escalates issues outside the first-line scope. The role requires protecting customer data and intellectual property, communicating clearly, prioritizing assigned work, meeting SLAs, and adhering to scheduled work times. This position is based in a warehouse environment and involves standing or walking for extended periods, working on ladders and lifts, and working around conveyor and material handling equipment. Occasional overtime or on-call coverage may be needed for maintenance windows and rollouts.

Requirements

High school diploma or equivalent.
0–1 year of experience in service management, tech support, or troubleshooting and repairing technical equipment.
Working knowledge of Windows, basic networking (TCP/IP, DHCP, Wi-Fi), and common peripherals.
Ability to work independently and as part of a small team in a fast-paced environment.
Ability to lift up to 50 lbs.
Ability to work in a warehouse environment, including on ladders and lifts; stand or walk for extended periods; and work around conveyor and material handling equipment.

Nice To Haves

Four-year degree in a related field, or equivalent experience.
Distribution, warehouse, or industrial experience.
Familiarity with ServiceNow or similar ticketing tools.
Exposure to RF scanners, wireless infrastructure, or structured cabling.
CompTIA A+, Network+, or equivalent.

Responsibilities

Resolve incidents and service requests involving end-user devices, scanners, printers, workstations, and wireless connectivity.
Perform preventative maintenance and document it in tracking tools.
Install, configure, and replace hardware, including device lifecycle swaps.
Run and tidy cabling in accordance with cable management safety standards.
Partner with the other second-shift IT technician and hand off open tickets and notes to the day team at shift change.
Escalate issues beyond first-line scope to the appropriate groups, including Network Services Group, Hardware Asset Management, Core Infrastructure Group, Productivity Collaboration, Element Logic, and Manhattan Active, with clear notes.
Keep tickets, asset records, and documentation current.
Support site projects, rollouts, and network changes, coordinating with Operations and Facilities to minimize disruption to the floor.
Protect customer data and intellectual property and follow security standards.
Own assigned tasks, prioritize work, meet SLAs, and adhere to scheduled work times.