Technician 1 (Onsite - Newark, CA)

Nordstrom • Newark, CA

1d • Onsite

About The Position

The Technician 1 is the first-line on-site IT resource for the second shift at Distribution Center 499 in Newark, California. The role keeps technology supporting distribution operations running by resolving device and network issues, completing scheduled maintenance, and supporting larger projects. The position reports to the IT Operations Regional Manager, West Coast Supply Chain, and is scheduled Monday through Friday from 2:15 PM to 10:50 PM.

The technician resolves incidents and service requests involving end-user devices, scanners, printers, workstations, and wireless connectivity; performs and documents preventative maintenance; and installs, configures, and replaces hardware. The role also supports cabling, ticket and asset documentation, project rollouts, and network changes, coordinating with Operations and Facilities to limit disruption to the warehouse floor. Issues beyond first-line scope are escalated to the appropriate technical group with clear notes, and open tickets are handed off to the day team at shift change.

The role requires troubleshooting and operating-system fundamentals, care for customer data and intellectual property, clear communication, task ownership, prioritization, and adherence to service-level agreements and scheduled work times. Work takes place in a warehouse environment and may involve ladders, lifts, conveyor and material-handling equipment, and occasional overtime or on-call coverage for maintenance windows and rollouts.

Requirements

• High school diploma or equivalent.
• 0–1 year of experience in service management, tech support, or troubleshooting and repairing technical equipment.
• Working knowledge of Windows, basic networking (TCP/IP, DHCP, and Wi-Fi), and common peripherals.
• Ability to work independently and as part of a small team in a fast-paced environment.
• Ability to lift up to 50 lbs.
• Ability to work in a warehouse environment, including on ladders and lifts.
• Ability to stand or walk for extended periods and work around conveyor and material-handling equipment.
• Availability for occasional overtime or on-call coverage for maintenance windows and rollouts.

Nice To Haves

• Four-year degree in a related field, or equivalent experience.
• Distribution, warehouse, or industrial experience.
• Familiarity with ServiceNow or similar ticketing tools.
• Exposure to RF scanners, wireless infrastructure, or structured cabling.
• CompTIA A+, Network+, or equivalent.

Responsibilities

• Resolve incidents and service requests involving end-user devices, scanners, printers, workstations, and wireless connectivity.
• Perform preventative maintenance and document it in tracking tools.
• Install, configure, and replace hardware, including device lifecycle swaps.
• Run and tidy cabling in accordance with cable-management safety standards.
• Partner with the other second-shift IT technician and hand off open tickets and notes to the day team at shift change.
• Escalate issues beyond first-line scope to the appropriate group, including Network Services Group, Hardware Asset Management, Core Infrastructure Group, Productivity Collaboration, Element Logic, or Manhattan Active, with clear notes.
• Keep tickets, asset records, and documentation current.
• Support site projects, rollouts, and network changes, coordinating with Operations and Facilities to minimize disruption on the floor.
• Protect customer data and intellectual property and follow security standards.
• Communicate clearly and concisely, both verbally and in writing.
• Own assigned tasks, prioritize work, meet service-level agreements, and adhere to scheduled work times.

Benefits

• Medical, vision, and dental coverage.
• Retirement benefits, including 401(k).
• Paid time away and PTO accruals.
• Life insurance and disability insurance options.
• Merchandise discount.
• Employee Assistance Program (EAP) resources.
• Holidays.
• Position may be eligible for performance-based incentives or bonuses. Eligibility requirements may apply based on location, job level, classification, and length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED