IT Technician II Onsite (Sacramento, CA)
Intelligent Technical Solutions•Sacramento, CA
•Onsite
About The Position
Intelligent Technical Solutions is seeking an IT Technician II to provide onsite and remote IT support for clients. The role involves resolving a range of technical issues independently, maintaining service quality, and delivering customer-focused assistance. The technician will work at the company office or client locations and participate in an on-call rotation for after-hours and weekend support.
Requirements
- Willingness to work full-time onsite at the company office or client locations as required.
- Experience troubleshooting Windows and Mac operating systems.
- At least two years of experience in helpdesk support or a similar role.
- Skill in application troubleshooting, PC deployments and imaging, and user profile management.
- Basic knowledge of firewalls, switches, network architecture, and troubleshooting.
- Basic experience with Microsoft Entra Admin Center.
- Proficiency supporting Microsoft 365, Office applications, Active Directory, backup software, endpoint cybersecurity, mobile devices, and business applications.
- Valid driver's license, vehicle insurance, and access to a vehicle for client visits.
Nice To Haves
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active IT certifications are preferred.
Responsibilities
- Resolve workstation operating system issues.
- Troubleshoot printer issues.
- Provide support for standard business applications.
- Resolve line-of-business application issues, including SAGE ERP and QuickBooks, and work with vendors on more niche applications.
- Provide basic Microsoft 365 administration.
- Resolve basic server and networking issues.
- Answer incoming Quick Fix calls from clients.
- Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.
Benefits
- Medical insurance plan
- Dental and vision insurance
- Life insurance
- Disability coverage
- Paid time off starting at 15 days per year
- Maternity and paternity leave
- Paid US holidays
- Retirement plan
- Salary advancement/loan
- Health and wellness program
- Company-paid training and certification
- Supplemental life insurance (employee-paid)
- Supplemental health plans (employee-paid)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
